WhatsApp is a free messaging app that uses your phone's Internet connection to allow you to call and send messages to your friends and family members. Because it uses the Internet connection you already have, WhatsApp does not require a subscription or charge any fees to make these calls and messages. There are not even any charges for calling or sending messages internationally. However, none of this means that calls and messages over WhatsApp do not cost you anything.
Making voice calls with WhatsApp can cost money if you are make the calls using your cellular data alone. If, for example, you travel a lot and don't always have a Wi-Fi network you can access, WhatsApp calls can use up a lot of the data you are paying for with your data plan.
Depending on the phone and carrier you are using, a single minute of voice calling over WhatsApp can cost you anywhere from 600 KB to 1.3 MB of 4G LTE data. If, for example, you have a 1 GB plan, then you could easily have less than 30 minutes per day before you used up all of your data, if you used the data for nothing other than making WhatsApp calls.
Because all potential charges you might accrue come from your phone carrier rather than from WhatsApp, you would generally have to go to your carrier with any refund requests for any of these charges. However, if you are in a situation where you believe that WhatsApp is responsible for these charges being made, such as because of hacking due to a data leak, you can contact WhatsApp's customer service. The company does not have a customer service phone line or chat service. Instead, you will need to go to their help forum and make the request there.
After thousands of WhatsApp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Whatsapp? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WhatsApp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like WhatsApp in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Whatsapp? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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