WhatsApp is a great way to stay in touch with family and friends around the world, offering free video and voice calling and free text messaging through your handheld smart device. It is very reliable, but with all apps and programs, it does have the chance of going down. How do you know if WhatsApp is down? You can contact WhatsApp user support here for a status update, and you can read below on how to determine if WhatsApp is working or not.
With over 1.5 billion users, there is always a chance your WhatsApp will stop working. There are some ways you can check to see if WhatsApp is down, or if the app is simply freezing on your device.
Before researching further to see if it is a WhatsApp system failure that caused it to go down, check to make sure it isn't an issue with your device. Follow these steps if WhatsApp isn't working on your phone or tablet:
If the above steps don't work, WhatsApp may be experiencing an outage in your area or system wide. There are a number of ways you can check for a system wide or regional WhatsApp outage. You can find out if WhatsApp is down through a number of websites that track apps, gaming systems, utilities or other services. Another way to see if WhatsApp is down is to turn to social media for posts about WhatsApp coverage and availability. News outlets may also cover stories when there are mass outages of WhatsApp and other popular applications.
Some sites that track WhatsApp outages include the following:
These sites rely on customer reports to track WhatsApp outages, so the information you receive may not indicate a widespread outage, rather it could be an issue with the user's device. Using these sites can give you an indication if WhatsApp is down for multiple users or if it seems to be localized to your device. For more assistance, contact WhatsApp customer support here.
After thousands of WhatsApp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Know If Whatsapp Is Down? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WhatsApp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like WhatsApp in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Know If Whatsapp Is Down? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.