WhatsApp: Pictures and voicenotes

A simple 7 step guide for solving this common WhatsApp problem quickly and effectively by GetHuman

Open Whatsapp and go to the Chats screen.
Hit the menu key on your Android device to pull up the menu.
Select Settings.
Go into Chat Settings by tapping on it.
Tap on the option Media auto-download.
From here, you have the option to choose whether to download media when you are using mobile data, when connected to Wi-Fi or while roaming. To turn it all off, go into each one where you can have the option to un-check the type of media as shown in the next step.
Here, you can select the type of media that you do not want Whatsapp to auto download. If you wish to totally disable the auto download feature, uncheck all the media types and tap on OK to confirm.
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Author: BenF • January 21st, 2016

About this Step by Step Guide

After thousands of WhatsApp customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: WhatsApp: Pictures and voicenotes; change of phone number on my whatsapp account; need some deleted chats, cant able to retrieve by reinstalling, how to i get it; I would like to install WhatsApp on my windows phone. My wife has an experia phone with whatsapp...; Having issues with my WhatsApp on my Nokia phone version *.*; My number is banned plz sit down and talk to you... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 11 minutes to get through these steps according to other users, including time spent working through each step and contacting WhatsApp. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for WhatsApp Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like WhatsApp that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our Pictures and voicenotes guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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