WhatsApp is a growing application used for communication and has garnered a whooping ten percent of the global population. This means that it is definitely doing something right and fulfilling a particular need. However, as the laws of nature dictate, with all the good comes a bit of bad. Managing an application with that much usage means that once in a while, there is a glitch in the system and something goes wrong. This most often happens when there is an update to the system.
A Guide to the Most Common WhatsApp Problems
Whatsapp Won't Install
Follow the following steps when you find difficulty installing WhatsApp:
WhatsApp Won't Send Messages
You sent a message an hour ago but it I still not delivered. Check the following to make sure you have done everything right:
All Your Contacts Have Disappeared or Are Duplicates
You had saved all your contacts before. But you have just logged in, and all the contacts are not saved, as if every chat you have is from a stranger. This can be particularly annoying especially when you have urgent matters to attend to or the fact that you have to go through every contact and save them all over again. Here are some steps to guide you through this:
Calls Are Not Going Through
You have to remember that WhatsApp calls use internet connection. Therefore, if the connection is not strong, the call might not go through. Check what kind of connection you have. If your connection is fine, ask whoever is on the other side to check theirs.
Too Much Data Is Being Used
This specifically applies to users who use mobile data. WhatsApp sometimes runs things in the background that could automatically consume a lot of data. Some features include automatic updates, automatic backups and automatic download of videos. Here are the steps to follow to customize how much data you use:
For other issues, you could simply get more assistance on WhatsApp's Help Desk. This guide should help you on what to do in case you are having trouble with your WhatsApp.
After thousands of WhatsApp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What to Do If I'm Having Trouble with My Whatsapp App to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting WhatsApp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like WhatsApp in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What to Do If I'm Having Trouble with My Whatsapp App guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.