Is Windstream Internet Service Any Good?

If you live in a rural location in one of the states served by Windstream, you might be wondering if it is a good internet service provider. The company offers a good variety of service plans and very competitive rates with low fees. Windstream's customer satisfaction ratings are rather low, though.

Windstream is an internet service provider that operates primarily in rural areas. If Windstream is one of the ISP options you are considering, you are probably wondering if it's a good fit for you. Read on to for the answer.

Windstream's Service Plans

Windstream's High Speed Internet 25 Mbps plan costs $27 a month. This is package is best for single light internet users.

The High Speed Internet 50-100 Mbps plan has speeds ranging from 50 to 100 Mbps, depending on where you live. To find out what speed you will actually get, you will have to call and ask. It costs $37 a month. This plan supports multiple users and some video streaming.

The High Speed Internet 200 Mbps plan has a speed of 200 Mbps and a cost of $42 a month. This plan supports multiple devices, home office use, and smart homes.

The High Speed Internet 300-400 Mbps plan has speeds from 300 to 400 Mbps. The speed varies by location. It costs $47 per month. This plan can support heavy internet use that includes serious gaming.

The Kinetic Gig plan has a speed of 1,000 Mbps and a cost of $57 a month. I can support large households with heavy internet use and home businesses.

None of the plans have a data cap.

Windstream's Availability

Windstream offers internet service in 18 states, mostly in rural areas.

Windstream's Fees

Windstream has a $10 equipment rental fee, an installation fee of $35 and an activation fee of $50. There is no termination fee.

Windstream's Customer Satisfaction

Windstream has low customer satisfaction ratings. The American Customer Satisfaction Index rated it 61 out of 100, which is on the low end for internet service providers. J.D. Power gave it a rating of 680 out of 1,000, which is also on the low end for internet service providers.

The Takeaway

Windstream offers a good selection service plans. All of them have prices that are very competitive with other ISPs. The company's fees are on the low end as well. The poor customer satisfaction ratings indicate that a lot of the company's customers might not be satisfied with its services. Availability is rather limited, as well. All in all, it seems well suited for customers on a budget in rural areas where there aren't many choices, but not for most other customers.

Contacting Windstream

You can get in contact with a Windstream representative by phone, chat, email, and help forum.

Why Did GetHuman Write "Is Windstream Internet Service Any Good?"?

After thousands of Windstream customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is Windstream Internet Service Any Good? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Windstream if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Windstream Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Windstream in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is Windstream Internet Service Any Good? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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