What Do I Do If I Have a Baggage Problem with Wizz Air?

It is clear to see how baggage problems can arise when travelling with the airline.Use these helpful tips to assist you with your baggage problems.

Wizz Air is a Hungarian low cost airline that is headquartered in Budapest. The airline flies to over 149 destinations mostly across Europe but also in the Middle East and North Africa.

Passengers on Wizz Air flights are allowed to carry one free carryon bag that can be placed in the seat ahead of you. You are also allowed to carry up to six pieces of checked in luggage.

You can only pay for three pieces online or by calling Wizz Air and pay for the other three at the airport. Paying online is far cheaper than paying at the airport and is highly recommended.

There are many more baggage guidelines involved in Wizz Air's travel baggage policy. You can find them all on Wizz Air's website. It is clear to see how baggage problems can arise when travelling with the airline.

You will find scores of complaints online pertaining to Wizz Air's baggage policy. Some even saying that the baggage policy reduces the safety of Wizz Air flights.

Baggage Problems

If you travel on a Wizz Air flight and upon arriving at your destination, you find out that your baggage is missing, damaged or delayed; you can file a report with the airline at the airport.

You can do so by immediately visit the 'Baggage Claim' or 'Lost Luggage' desk in the airport's transit area, where an Wizz Air representative will help you fill out a Property Irregularity Report (PIR).

You can also file a report within seven days of arrival at your destination if there was damage to your luggage that was not recognizable upon arrival. If your luggage is delayed and subsequently arrives damaged, you can file a PIR within 21 days of the luggage's arrival.

Reporting Baggage Problems

You can contact Wizz Air about issues with your baggage in a variety of ways. The best way to do this is by submitting a complaints form to Wizz Air customer relations.

You can do so through the following process:

  1. Launch your web browser and open the Wizz Air website
  2. Scroll to the bottom of the page and click 'Baggage' under the 'Customer Service' tab
  3. You will be redirected to the 'Information & Services' page. To the left hand side of the page, you will see the page's main menu. Scroll down till you see 'Contact' and click it. Click the 'Contact Us' that subsequently appears under it
  4. Scroll down the Contact Page and click 'Complaints.' Click the 'submit a complaint form' tab and you will be redirected to the 'Compliments and Complaints' page
  5. Log in to your account and submit the complaint

You can also call Wizz Air if you have baggage problems. The airline has call centers in all the countries in which they operate.

Before making the call you should know that there is a €15 transaction fee if you call a call center for services that are available online. To contact your local call center, follow these steps:

  1. Launch your web browser and open the Wizz Air website
  2. Scroll to the bottom of the page and click 'Baggage' under the 'Customer Service' tab
  3. You will be redirected to the 'Information & Services' page. To the left hand side of the page, you will see the page's main menu. Scroll down till you see 'Contact' and click it. Click the 'Contact Us' that subsequently appears under it
  4. Click 'Call Center' and then scroll down and you will see the option to select your country. You should check the Call Center's opening hours below to see if the center is open
  5. Select the country you are in and call the number to file you complaint.

If the above fails, you can use Wizz Air's help desk to contact them. You can find the help desk's address on GetHuman.

Why Did GetHuman Write "What Do I Do If I Have a Baggage Problem with Wizz Air?"?

After thousands of Wizz Air customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Have a Baggage Problem with Wizz Air? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Wizz Air if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Wizz Air Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Wizz Air in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Have a Baggage Problem with Wizz Air? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Wizz Air

Asked a year ago
Updated a year ago
Viewed 322,774 times
Wizz Air
Wizz Air account
baggage claims
baggage department
baggage problems
lost baggage

What customers are saying about this and similar problems

Hi my name is Tomasz wasko I had a flight on **-**-**** from luton to Warsaw ,confirma...
Good evening. we are still waiting for the invoices of all the flights we recently book...
Hi*I would like to inquire about whether there are still flights from Malmo to Cuj (Rom...
Avrei bisogno di informazioni che non riesco ad ottenere. Vorrei prenotare voli per le...
i need to change my email address
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!