How Do I Switch My Cellphone Provider to Xfinity Mobile?

This article outlines the advantages of switching to Xfinity Mobile and provides a five step process to make the move from your current provider. The article also offers two hyperlinks to Xfinity Mobile customer service via gethuman.com to aid in making the switch.

Whether you've moved to a new area, or you are tired of your current cellphone service, you've decided to make the switch to Xfinity Mobile, and you want to know how to make that switch. What is the process of switching your plan to Xfinity Mobile cellphone service? You can contact customer service here, and you can keep reading to find out what the steps are in moving your plan.

Advantages to Switching to Xfinity Mobile

There are some advantages to switching your cellphone plan to Xfinity Mobile including, no contracts, upgrade your phone when you are ready (no waiting for the contract to expire), paying month-to-month and ending your service when you want to. You can still buy a new phone and set up a payment plan without a cellphone contract, you can switch carriers any time you want to and if you don't want to upgrade your phone you don't have to.

Steps to Making the Switch

  1. Do your research. Find out what plan you want, what you wish to spend and if you want a new phone or want to bring your own device. Xfinity Mobile will not charge you a line access fee, offers free minutes and text and you can switch from unlimited to by-the-gig plans at any time your needs change.
  2. If you want to bring your own device, write down all your phone's information (such as IMEI or International Mobile Equipment Identity), the details about your phone, if there are any cancellation fees, unpaid balances, early termination fees and if your phone is locked (which means it's paired solely to your provider's network). If your phone is locked, you can request it be unlocked by the provider, or you can pay a technician to unlock your phone. Note, unlocking a phone will sometimes void the phones warranty. If you want to purchase a phone, decide on the device you wish to purchase from Xfinity Mobile.
  3. Do a phone backup just in case you lose the information on the phone when you complete the switch (Android phones can be backed up to your Google account, and iPhone devices can be backed up to the iCloud).
  4. Decide how you want to make the switch (in a retail store, online or over the phone). Follow the steps online or over the phone to make the switch or let the retail customer service representative help you.
  5. Once you've confirmed your new plan is up and running, cancel your old plan with your old provider and enjoy the greater control and savings you have with Xfinity Mobile. Also, you don't need to change cellphone number when you make the switch.

Switching to Xfinity Mobile is an easy process. Contact customer service here to take control of your monthly cellphone bill and enjoy more cellular freedom.

Why Did GetHuman Write "How Do I Switch My Cellphone Provider to Xfinity Mobile?"?

After thousands of XFINITY Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Switch My Cellphone Provider to Xfinity Mobile? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting XFINITY Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for XFINITY Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like XFINITY Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Switch My Cellphone Provider to Xfinity Mobile? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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