What Questions Should I Ask Xfinity Mobile When Shopping for a Cellphone Provider?

This article outlines the questions a customer should ask when shopping for a pre-paid plan with Xfinity. The article helps you ensure you're getting the right plan to meet their current needs and areas to cover when asking customer service about the pricing and plan features.

Xfinity Mobile is a no-contract cellphone service plan offered through Comcast. Xfinity pre-pay cellphone plans give you more control over your cellphone service, but you'll want to make sure you are getting the right plan for your needs. That's why it's important to ask questions when deciding on a plan. You can contact Xfinity customer service here, and you read below about what you should ask when shopping for a plan.

Questions to Ask Xfinity Customer Service


First, you want to make sure Xfinity Mobile is available in your zip code. Then, you can follow up with the following questions about coverage:

  • What is the coverage area and how does Xfinity guarantee coverage?
  • How will coverage change if you travel outside your zip code or travel internationally?
  • Does Xfinity Mobile partner with other networks?
  • What does its customer base have to say about coverage and reliability?

Pricing and Plans

Price and plan coverage are very important areas to cover with customer service. Determine what you need from your cellphone service and ask the questions below:

  • What plans are available and the pricing for each plan?
  • What do you get with each plan?
  • Does Xfinity Mobile have family plans or just individual plans?
  • Does Xfinity Mobile have contract plans?
  • Does it have bundles that can save you money? What additional fees are added to your monthly bill?
  • What add-on features can you purchase, such as mobile hotspots, phone location, insurance or automatically billing?
  • How can you terminate your plan if you are not happy with Xfinity Mobile?
  • Can you get an Xfinity Mobile plan if you are not a Comcast subscriber?
  • Does Xfinity price match? What sets its plans above the competition?

Data Speeds

High speed data is a must with all cellphone plans. You want data speeds that will match what you want to do with your cellphone. The questions below can help you determine if Xfinity Mobile will meet your needs:

  • What are the data speeds with Xfinity Mobile?
  • Are there data caps, and what happens if you go over those caps? Does Xfinity Mobile have unlimited data plans?
  • When is the high-speed data most reliable? What makes Xfinity Mobile better than the competition regarding data speeds?


A plan is no good without a device, so asking these questions can help you decide on the best device:

  • What phones are available for purchase from Xfinity Mobile?
  • Can you bring your own phone to your new plan?
  • Can you keep your current phone number?
  • Does Xfinity Mobile have a payment plan for devices? Can you use your Xfinity Mobile plan on a tablet or iPad?
  • What do you need to do to your current device to make it compatible with Xfinity Mobile?

Parental Controls

If you are purchasing a phone for your child, safety is a major concern. Asking the questions below will help you keep your child safe:

  • What parental control features are offered with your Xfinity cellphone plan?
  • How do the parental controls work, and how are they activated on the phone? Does this feature cost extra?

Asking these questions at the onset will help you decide if Xfinity Mobile is right for you. You can contact Xfinity Mobile customer service here to get your questions answered and get started on your new cellphone plan.

What Questions Should I Ask Xfinity Mobile When Shopping for a Cellphone Provider?

Why Did GetHuman Write "What Questions Should I Ask Xfinity Mobile When Shopping for a Cellphone Provider?"?

After thousands of XFINITY Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Questions Should I Ask Xfinity Mobile When Shopping for a Cellphone Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting XFINITY Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for XFINITY Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like XFINITY Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Questions Should I Ask Xfinity Mobile When Shopping for a Cellphone Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated 2 months ago
Viewed 737,510 times
shopping for Xfinity Mobile
questions to ask xfinity mobile

What customers are saying about this and similar problems

What is the grace period to close a newly opened account. I guess I am asking what's th...
Speak to a live agent to Discuss upgrade options
Can I add a Apple Watch to my mobile Xfinity account so it will function just like my i...
Can I add a Apple Watch to my mobile Xfinity account so it will function just like my i...
I have several things I need to go over on my account with them so I need a phone call...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!