If you want to use your old Xbox Account, you may have forgotten the information. Fortunately, it is possible to recover your forgotten information and continue to use your Xbox. You also have the option of transferring the details to a different Xbox. Your X-box has a built-in account recovery feature. It is the simplest and most commonly used way of recovering your account.
Xbox live accounts are usually linked to a Windows Live account. If you know the Windows Live account that was created with your Xbox Live account, you don't need any other information for recovery.
If you forgot the password of your old Xbox account and you are unable to access the security information of your old account, Microsoft provides you with an account recovery form. The tool gives you the chance to add information that may be useful in verifying your identity. You may not be able to access the verification form if you turned on two-step verification for your old account.
The Following Steps Will Help You Recover Your Old Accounts
1. Have a Working Email
You must have a working email address before you can start the process. You will receive information about your request through the email address. Note that the email address you choose will only be used to send your recovery information.
2. Fill Out the Recovery Form
You will be provided by a recovery form. Fill it in as accurately as you can. Some details that you will need to enter include; your phone number, email address, and username.
3. Provide Your Email Address
Provide the email address where your recovery information will be sent. You may use the email address of your family members or friends if you can't access yours. You will need to prove that you are not a robot by entering the characters that appear on the screen.
4. Click next and then verify the contact email address. You will receive a message including a security code.
5. Enter the code and click on 'Verify.'
6. If you do not receive the security code, you can contact Microsoft for help.
7. Fill the form with as much information as you can as accurately as you can. And submit it. You will receive feedback in about 24 hours.
Filling Out the Form
Filling out the form accurately may increase your chances of recovering your old account. One of the simplest tricks is filling it out from a device that you frequently used to sign in to your account. The location matters too. Fill your form from a location where you frequently used the device.
Include as much information as possible to increase your chances of getting your account back. Do not skip questions. It is better to leave the wrong answer than to skip them. Your wrong questions will not be used against you.
After you have filled out your recovery form and submitted it, it is time to wait for the results. If it is possible to verify your identity and recover your account, you will receive details that you must follow to get your old account back.
If, however, your request is denied, you need to exercise some patience. You may need to try again. Try as often as possible and if you remember any more information, include it in the verification code. You may contact the customer support team for help. They will provide you with additional help and tips.
If everything fails, consider creating a new account. You can continue to use the new account as you try to remember any new details that could help you recover the old account
After thousands of Xbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Old Xbox Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Old Xbox Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.