How Do I Recover a Hacked Xbox Account?

If you believe your Xbox account was hacked, you can recover control of it with little effort. And you should do so as soon as possible to minimize the damage. You can change your password to lock the hacker out of your account, as well as other details of your sign in information. If the hacker made any charges to your account, Xbox support can help you deal with them.

Dec 9, 2022

If you have an Xbox account and think it's been hacked, it shouldn't be too difficult to recover control of it. You should act quickly, though, because the longer you wait, the greater the potential damage. This article will teach you what you need to do.

Try to Log In to Your Account

The first thing you need to do is try to log into your account. If you find that you can't, the hacker has probably changed your password. You need to change it back. Fortunately, that's pretty easy, even if you can't log in. Just follow these instructions:

  1. Go to the Microsoft account recovery page.
  2. Enter the email address or phone number associated with your Xbox account.
  3. Click on the Next button.
  4. Select a method of receiving your security code, either by email or phone.
  5. Click on the Next button.
  6. Enter the security code you receive under "Verify your identity."
  7. Click on the Next button.
  8. Enter a new password.
  9. Re-enter it under "Re-enter password."

Manage Your Sign in Options

Go to your account screen. If possible, you should change the email address associated with your Xbox account, in case that was the way the hacker gained access to your account. Just enter a new address in the appropriate field.

Next, go to the Account Alias section. If the hacker added any new aliases to your account, click on Remove. Get rid of any aliases you don't use to give hackers fewer opportunities by clicking on "Change sign in preferences." Consider using a new alias yourself. The more things you change, the less likely the hacker can find a way back in.

Review Your Billing History

You also need to check if the hacker made any charges to your account. View your transactions by clicking on the Payment & Billing tab and choosing Order History. If you find a charge you didn't make, you will need to contact Xbox support for help. First, you must write down your Xbox console's hardware identification numbers. The serial number is printed on a sticker on the back or bottom of the console, depending on the model. You can find the console ID number by following these instructions:

  1. Press the Xbox button on your console.
  2. Select Profile & System.
  3. Select Settings.
  4. Select System.
  5. Select Console Info. Your console ID will be the second item on the list.

Next, write down the dates of the purchases the hacker made, as well as the email address for the account on which they were made. After you have done this, it is time to contact Xbox support.

Contacting Xbox

If you need help from Xbox, you can get it from a customer service representative. You can find one on the Xbox help forum, by chat, or by phone.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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How Do I Recover a Hacked Xbox Account?

Why Did GetHuman Write "How Do I Recover a Hacked Xbox Account?"?

After thousands of Xbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Hacked Xbox Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Xbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Hacked Xbox Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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