If you have an Xbox account and think it's been hacked, it shouldn't be too difficult to recover control of it. You should act quickly, though, because the longer you wait, the greater the potential damage. This article will teach you what you need to do.
The first thing you need to do is try to log into your account. If you find that you can't, the hacker has probably changed your password. You need to change it back. Fortunately, that's pretty easy, even if you can't log in. Just follow these instructions:
Go to your account screen. If possible, you should change the email address associated with your Xbox account, in case that was the way the hacker gained access to your account. Just enter a new address in the appropriate field.
Next, go to the Account Alias section. If the hacker added any new aliases to your account, click on Remove. Get rid of any aliases you don't use to give hackers fewer opportunities by clicking on "Change sign in preferences." Consider using a new alias yourself. The more things you change, the less likely the hacker can find a way back in.
You also need to check if the hacker made any charges to your account. View your transactions by clicking on the Payment & Billing tab and choosing Order History. If you find a charge you didn't make, you will need to contact Xbox support for help. First, you must write down your Xbox console's hardware identification numbers. The serial number is printed on a sticker on the back or bottom of the console, depending on the model. You can find the console ID number by following these instructions:
Next, write down the dates of the purchases the hacker made, as well as the email address for the account on which they were made. After you have done this, it is time to contact Xbox support.
If you need help from Xbox, you can get it from a customer service representative. You can find one on the Xbox help forum, by chat, or by phone.
After thousands of Xbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Hacked Xbox Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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