The team at Xbox offers a platform where users can report problems they encounter while using Xbox One. This enhances the gaming experience for the users on the platform. This article details the steps you should take when you want to report a new or known issue.
How to Report a Problem on Xbox One Using the Xbox Insider Hub
Promptly after encountering an issue or unexpected behavior from other users, you can report the occurrence using the following steps:
How to Add Information to a Known Problem
However, video capture is only applicable for problems related with games.
To Report a New Problem
If you are experiencing an issue or witnessing unexpected behavior that is not stated among the Known Issues, you should report this particular issue as a new problem. Follow the steps stated below to accomplish this:
If you are not certain which category your problem fits in, simply take your best fitting guess. Xbox will still get and review your issue.
Will I Be Contacted After Reporting a Problem?
Ideally, Xbox would follow up with all the problems individually, but due to the large volume of feedback they get, this is not possible all the time. If the company has any extra questions regarding your problem, they will reach out to you using Xbox Live message or Xbox Insider Subreddit.
You can also contact the company via https://gethuman.com/phone-number/Xbox if you experience a problem.
How to Report a Player
If you want to report another Xbox One player who has behaved inappropriately or uploaded inappropriate material, you can follow the steps below:
How to Report Somebody in a Message
Given that somebody has sent you an unexpected or disturbing text or voice message, you can choose to report them.
After thousands of Xbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Problem on Xbox One? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem on Xbox One? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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