How Do I Reset My Family Settings Passcode on Xbox?

The process of resetting passcodes in any gaming device can be a daunting task. That's why we develop simple guides like the one above to help consumers work on their service issues. Our staff also collects and creates a directory of customer care contacts for big companies such as Xbox. At GetHuman, we aim to help you solve your service issues on your own, but we also provide customer service contacts when necessary.

Are you a gaming fan? Video games help create a relaxing and calm environment at the end of a rough day, and you can even have a fun setting with your friends and family whenever you feel bored. Gaming companies have taken the world by storm, incorporating multiple game features and user-interfaces. Whether you want to play a sniper match, dance game, basketball match, or cartoon characters, there's always something relevant for young or older people. Therefore, it may be necessary to set family settings passcodes to regulate the content that children or young people access.

Microsoft is a software company that manufactures Xbox, a home console, or a video game device that home gamers use. The gaming device features a built-in hard disk, and subscribers can download new content and connect with other players via a broadband connection. Sometimes, you may put a parental passcode and forget it, or the system may lock you out. At this point, you ought to reset the passcode to continue enjoying services. Below are the steps you can take when reestablishing your passcode.

The detailed process

To reset the passcode to your Xbox:

  1. Go to the Xbox settings
  2. Click on family
  3. Tap on retry passcode if you remember it. The system will ask for a security question which you should answer to reset your passcode
  4. If you can't remember the passcode, click on reset passcode
  5. Log into your Microsoft account. Ensure that the account is yours, is considered an adult account, and the code is registered in your name
  6. Go to the Devices tab
  7. Navigate to the registered Xbox 360 console and tap on Show Details
  8. Choose Manage and then Reset Passcode
  9. Follow the system prompts to reset your passcode

Besides the DIY option above, consumers can contact the customer service department to get assistance for service problems. Below are someWays of contacting customer care team

Phone number

Xbox features customer support via phone. Subscribers can call the toll-free line to speak to the company's reps and address their passcode issue. The agents may request some information to verify your identity, but you'll surely get the help you need. Additionally, follow-up services and the provision of important Xbox tips for the future are available. This type of communication is among the fastest ways of getting a hold of service reps.

Live Chat

Customer care via live chat is yet another way of seeking help from the customer service team. This option is workable and best for people who prefer to chat in comparison to calls. The platform enables users to get real-time support, even though it's via chat. Xbox consumers can address their service problems in detail via text messages, and the company agents will address the issue from their end. This method of communication enables users to have a written record for future reference when needed.

Help pages

Through the customer FAQ and online help desk, you can air out your service issue to Xbox agents. All you have to do is dig through the help topics available in the forum and select the one you feel addresses your concern. A staff member will reach out and walk you through the process of resetting your family settings passcode.

Why Did GetHuman Write "How Do I Reset My Family Settings Passcode on Xbox?"?

After thousands of Xbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Family Settings Passcode on Xbox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Xbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Family Settings Passcode on Xbox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
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Reset family passcode on Xbox
Reestablish family passcode on Xbox

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