Connecting to Xbox Live on your console can sometimes be a slow process. The problem could be on your end or your connection to the internet. Running a network test on Xbox is a quick and easy way to test whether everyone else is having connectivity issues or if it's just you. Here are steps you can take to ensure you fix the problem.
To run a network connection test on your Xbox, you should connect to the internet. You can do this with a wired or wireless connection:
You can press the Xbox button on your controller or select the Settings' icon on the home screen. Select Network Settings from within Settings, then select Test Connection at the bottom of that menu. Choose this option rather than Troubleshoot My Network (or something similar).
Choose the network you want to test, and select Test Xbox Live Network Connection. If your console is connected to any Wi-Fi networks but not the one you're testing, a message will appear asking if you'd like to disconnect from those networks so that all of your connectivity goes through the new connection.
If there are no problems with the network or other devices, a screen should appear confirming this fact. For example, it might say Your Xbox Live connection is working as expected. This means everything's okay with your console's connection; however, it doesn't necessarily mean remote servers are accessible from your system location.
You'll find a button labeled Test Network Connection from the Network Settings. You can click this button to automatically test your network connection or manually enter your gateway IP address if there's an error with the automatic testing.
Wait for the test to finish. The results will appear in a few seconds. If the bars are all green, you're good to go. If the bars show an X or no icon, you should troubleshoot it again.
Once the test is complete, check that the test results show a check mark, which indicates a successful test.
After thousands of Xbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Run a Network Connection Test on Xbox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Run a Network Connection Test on Xbox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.