How Do I Run a Network Connection Test on Xbox?

To test your network connection on Xbox, start your console and press the Xbox button on your controller. Select Settings from the menu that appears, then choose Network. Select Network Settings and choose Test Network Connection. Wait a few seconds while the test conducts itself, then look for any red or green lights on the screen and any error message for the connection problem. If no errors are present, you're ready to go.

Connecting to Xbox Live on your console can sometimes be a slow process. The problem could be on your end or your connection to the internet. Running a network test on Xbox is a quick and easy way to test whether everyone else is having connectivity issues or if it's just you. Here are steps you can take to ensure you fix the problem.

1. Start Your Xbox

To run a network connection test on your Xbox, you should connect to the internet. You can do this with a wired or wireless connection:

  • Connect your console to your router using an Ethernet cable and wait for it to connect before continuing to the next step.
  • Press the Xbox button on your controller and navigate to Settings.

2. Select the Settings Tab

You can press the Xbox button on your controller or select the Settings' icon on the home screen. Select Network Settings from within Settings, then select Test Connection at the bottom of that menu. Choose this option rather than Troubleshoot My Network (or something similar).

3. Select Network Connection

Choose the network you want to test, and select Test Xbox Live Network Connection. If your console is connected to any Wi-Fi networks but not the one you're testing, a message will appear asking if you'd like to disconnect from those networks so that all of your connectivity goes through the new connection.

If there are no problems with the network or other devices, a screen should appear confirming this fact. For example, it might say Your Xbox Live connection is working as expected. This means everything's okay with your console's connection; however, it doesn't necessarily mean remote servers are accessible from your system location.

4. Choose Test Network Connection

You'll find a button labeled Test Network Connection from the Network Settings. You can click this button to automatically test your network connection or manually enter your gateway IP address if there's an error with the automatic testing.

5. Wait a Few Seconds While the Test Conducts

Wait for the test to finish. The results will appear in a few seconds. If the bars are all green, you're good to go. If the bars show an X or no icon, you should troubleshoot it again.

6. Confirming a Successful Network Test

Once the test is complete, check that the test results show a check mark, which indicates a successful test.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Why Did GetHuman Write "How Do I Run a Network Connection Test on Xbox?"?

After thousands of Xbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Run a Network Connection Test on Xbox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Xbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Run a Network Connection Test on Xbox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked a month ago
Updated a month ago
Viewed 102,229 times
Run a network connection test on Xbox
Conduct a network connection test on Xbox

What customers are saying about this and similar problems

my xbox controller turns on and the xbox button works. but none of the other buttons wo...
Game purchase not showing up
Me and my friends did pictures of each other as a joke and none were bad like at all it...
Cannot get old account to work cannot remember anything associated with it
I can't sign in, and i have already reset my xbox and removed restablished my profile...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!