How Do I Troubleshoot Slow Game or App Downloads on Xbox?

Slow download speed and games on Xbox can be very frustrating. The common signs include slow installations. You may also notice that the progress bar on your download has not advanced in a long time. It may be difficult for you to connect to your network. Fortunately, it is possible to troubleshoot the problems and get back normal speed. The following steps may help you determine whether there is a problem with your network and to improve the speed of your downloads.

Checking Your Download Speed

1. Navigate to the option 'Installing' for the game title you are trying to download

2. Go to the 'Queue' section on 'My Games & Apps.'

3. Check the download speed of your game or app. If it is too slow, it may be the cause of your slow download. If the download speed is okay, you may be experiencing a different problem.

When connected to Xbox Live, your connection speed should be at least 1.5 Mb/s.

Close Running Games in the Background

If a game is running at the background, it may affect your download speed. For the best experience, you should close all running games. If a game is running, all your downloads will be constrained to improve your gaming experience. You may force your game to close or wait for Xbox to close it. Follow these steps to force your games to close.

1. Go to the Home screen

2. Navigate to the game you run most recently

3. Click on the button 'Menu' and then 'Quit.'

After closing the game, check the download speed of your game or app again. Wait until your download is complete to launch apps or games.

Cancel Your Installation and Reinstall it

If your installation is still slow, consider canceling your installation and restarting it. You can do that by following these steps.

1. Navigate to the 'Home' screen

2. Click on the option 'My Games & Apps'

3. Select 'Queue' and click on the app or game you wish to download

4. Press the 'Menu' button on the controller

5. Select 'Cancel'

Try reinstalling your game or app. Find your game in Microsoft Store and then the option 'Install.' After re-starting your installation, check the download speed again to ensure that the problem has been solved.

Restart Your Console

1. Press the Xbox button and hold it

2. Click on the option 'Restart console'

3. Select 'Restart.' This option will pause all your ongoing downloads. When you restart your console, they should resume.

After restarting your console, you can confirm that your downloads have resumed by following these steps.

  1. Navigate to the 'Home' screen
  2. Open 'My games & apps'
  3. Click on the option 'Queue'
  4. Highlight the game or app you wish to resolve. It should show as 'Installing.'
  5. If it shows as 'Paused' or 'Queued, ' select the option 'Resume Installation.'

If your download has resumed, check the download speed and confirm that it is okay. Do not launch any games or apps until your download is complete.

If, after all attempts, you are still unable to resolve the problem of slow download speeds, you should contact the customer support team for help. They may help you identify problems with your network and resolve them. Check your wireless network connection and your console's network connection.

You may also get help from Xbox's vibrant community. They may provide valuable tips to prevent similar problems in the future. You may contact Xbox via phone, their help desk, Live Chat, email, and their social media platforms. You will be connected to an expert who will guide you through the process.

How Do I Troubleshoot Slow Game or App Downloads on Xbox?

Why Did GetHuman Write "How Do I Troubleshoot Slow Game or App Downloads on Xbox?"?

After thousands of Xbox customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Troubleshoot Slow Game or App Downloads on Xbox? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xbox if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Xbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Troubleshoot Slow Game or App Downloads on Xbox? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a month ago
Updated 17 days ago
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Streaming or Download Trouble

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