How do I recover my login information for my Xbox account?

A simple 8 step guide for solving this common Xbox problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account (if applicable)
Hi you can begin the recovery process by going to this page
Click "Forgot Password"
Click "I forgot my password" then click Next
Enter your email address
Then in the box below, enter the characters that you see in the box
They will then send you an email with your reset password link, click that link
In the new screen that opens up, enter your new password, then enter the password again to confirm.
If this doesn't work for you, then you can either call them for help over the phone with this number call Xbox here, or you can submit your issue to them online using one of the contacts at this link contact info here. Let me know if this helps!
We've helped 6,438 people get back into their Xbox account in the last 90 days. Let us help you!
Recover my account
Categorized:login xboxforgot loginrecover accountneed xbox username and password
Author:GetHuman-robert133 years ago

About this Step by Step Guide

After thousands of Xbox customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I recover my login information for my Xbox account?; I need to get into my xbox account but I don't remember the password or phone number I used. I don't know how to fix this.; can not remember email or password for my xbox live account; Red Ring Of Death & Error ** on X-Box. Will not load main menu or games.; Can't send messages nor can i chat online; Got a suscription to pay , but i cant change my payment method , my Xbox is now Blocked !... So we put together this guide to try to help. It has 8 step(s) to it. It takes an average of 43 minutes to get through these steps according to other users, including time spent working through each step and contacting Xbox. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Xbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Xbox that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I recover my login information for my Xbox account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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