Account recovery is a process used to regain access to your account. You'll need to reset your password to recover your account with Xoom. If you just signed up and can't log in, check for the account confirmation email from Xoom and confirm your account to log in.
Below are the detailed steps to help you recover your Xoom account:
1. Go to the Forgot Your Password page.
2. In the box, type in your registered email address.
3. Hit Send Email.
4. Xoom will send you the reset password email. Follow the instructions to reset your password and regain access to your account successfully.
5. The password reset link is only good for 48 hours, so ensure that you reset your password within this timeframe.
If you get an error when resetting your password, the link may have expired, or you already used the link and failed to reset the password. You'll need to go back to the Forgot Your Password page and request another password reset email.
For users who added a credit and debit card or a bank account, Xoom will ask you to verify at least one of these payment sources for security purposes. You can still reset your password even if you don't want to verify a payment source, but the bank account or credit card will be removed from your account. You can add them at a later time, though. For further questions, please contact Customer Support.
Xoom users can also change their passwords. Below are the steps:
1. Log in to your account.
2. Go to the My Account page and hit Password.
3. Type in your new password and click Change Password.
4. Note that passwords are case-sensitive and must not be similar to your registered email address. Do not repeat characters more than twice.
There's no need to create an account with Xoom.com if you already have a PayPal account. All you need to do is Log in With PayPal to sign in. Otherwise, click Sign Up with PayPal on the Create an Account page.
To create another account, follow the on-screen instructions on the Sign Up page on PayPal. Don't forget to confirm your new account to create an account successfully.
After thousands of Xoom.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Xoom.com Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Xoom.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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