Yelp is a business directory service that makes it easy to find reviews for various businesses. The reviews are from members of the public. Yelp payments are for advertising and purchasing vouchers. There are different billing options depending on your voucher and agreement with Yelp.
Yelp strives to ensure that all users enjoy their experience. You can receive a refund if you are eligible for one. If you change your mind about a deal, submit your Yelp refund request and it will be processed as soon as possible. Note that different business owners and Yelp users have different terms and conditions.
Before giving you a refund for Yelp Deals, they will check to ensure that your voucher is marked redeemed. If it isn't, they assume that it wasn't used. You can get a refund for any Yelp deals or Certificates at its discretion.
Yelp vouchers have paid and promotional components. They are obtained from merchants. Vouchers are redeemable for a specified amount of services or goods. The promotional component of your voucher is only redeemable within the promotional period. If you are responsible for the voucher, you are the merchant.
If you fail to use a part of the promotional component, it loses its value. It is impossible to use it later. You may only redeem the voucher with the help of the issuing merchant. If they won't redeem the voucher in its full value, you may need to ask for help from Yelp. Note that it is unacceptable to create other copies of the voucher or to sell them.
Sometimes, it may be impossible to redeem the full-value of the voucher. If you have violated the existing terms and conditions, it may only be possible to redeem a part of it.
Since Yelp does not offer a warranty, you can't request refunds for damaged or faulty items. When you choose to purchase goods or services, the risk falls on you.
How to Request a Refund From Yelp
1. Launch your browser and navigate to Yelp's support page
2. Click on the option 'Using Yelp'
3. On the next page, click on the option 'Yelp Deals and Certificates
4. Click 'contact our support team'
5. Enter your redemption page and email address
6. Explain the nature of your problem and why you think you should get a refund
7. You will receive an answer email shortly
Contacting the Support Team
If you experience any challenges when requesting a refund from Yelp, you may contact their customer service team and ask for help. The best way to reach Yelp is on the phone. When you are connected with a support agent, explain the problem you have experienced and the nature of help you want. Yelp customer service agents will try to give you help as soon as possible.
The help desk may be a good support option if you do not need to speak with an agent. There are lots of help pages that cover some of the most common problems. On the help desk, you can learn from other Yelp users. You get answers to some of the most frequently asked questions. If the support agents cannot help you on the help desk, they may suggest that you reach them on the phone.
After thousands of Yelp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Yelp? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Yelp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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