Yelp is a great way for consumers to find out what others think of a business, and it's a useful tool for businesses to see what is going well and where improvements need to be made. For the information to be helpful, however, it needs to come from legitimate sources. Fake accounts can hurt businesses and mislead consumers, so what do you do when you find a fake Yelp account? How do you report it? You can learn more about Yelp and its features by contacting customer support here, and below are steps you can take to report and remove fake accounts.
Business owners and reviewers can report fake accounts on Yelp either via computer or mobile device.
If you are a business owner and you need to report a fake Yelp account, you can do so by completing the steps listed below.
The moderators will review your report to see if the matter violates content guidelines, and you will be notified of the decision. The process can take several days to complete.
If you are a Yelp reviewer and come across a fake profile, you also have the option to report the matter. To report a fake profile, do these steps:
Your report will be reviewed by moderators who will get back to you once the matter is resolved. This can take several days to complete.
It's important to understand the Yelp content guidelines as well. Content guidelines on Yelp include:
Both businesses and Yelpers can report fake profiles for removal from the platform. For more information or assistance, contact Yelp user support here.
After thousands of Yelp customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Fake Yelp Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Yelp if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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