Yodel is a global courier that delivers parcels from online retailers like Amazon to their respective customers. Unfortunately, Yodel has garnered a bad reputation in the recent past as a result of undelivered packages. It is highly frustrating to wait days for a parcel to arrive only to be disappointed. If a parcel does not arrive in the stipulated time, immediate action should be taken.
The first step should be to track your order. Ensure that the order explicitly states "Delivered." If it does not, you should wait a while longer. If it does, you should verify a few extra details such as the shipping address and payment confirmation. If both are positive, then you should look for a notice of attempted delivery. Only when you cannot find your parcel anywhere should you contact Yodel about the missing delivery.
If Yodel tried to deliver the parcel but were unable to reach you, they will leave a call card. On the card will be details of the options you can take going forward. Look around the delivery location for your package and if you do not find it, see if someone else accepted the delivery. The card should have the necessary details if the delivery was left with a neighbor or loved one. If the parcel was not left behind in a safe location or with one of your neighbors, Yodel will try to deliver the package during the next working day and will leave the details on the card.
You can receive either of two cards from Yodel. If you get a green card, you should call Yodel directly through the phone number on the card. If you receive an orange card, you should visit the package's tacking site and organize another delivery date or collect it from the closest Yodel depot. The number on the green card will often be the driver's number and you can call the number up until 9pm to ask about your missing delivery.
The tracking site is often a self-service page to select another delivery date or collect the parcel yourself. On the tracking site there is access to the 'Have Your Say' survey where you can notify Yodel of what happened to your package. Yodel will use the feedback of your missing delivery to try and get your parcel to you. You will need your parcel's tracking number to effectively utilize the survey.
If all else fails, you can contact Yodel's customer service directly and let them know of a missing delivery.
Online Help Desk
Yodel's online help desk is another great way to let Yodel know about a missing delivery. It takes an average of 29 hours to get a response from Yodel if you use this avenue of communication. Ensure you are descriptive and vivid in your message and include all the relevant information. You can obtain the link to Yodel's help desk from GetHuman.
You can also call Yodel's customer care number directly to notify them of a missing delivery. You will barely have to wait to talk to a live customer care agent from Yodel who will subsequently help you report the missing delivery. The number is active from Monday to Friday beginning from 8am to 9pm E.S.T and on Saturday from 9am to 1pm E.S.T. You can find the phone number on GetHuman.
After thousands of Yodel customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Let Yodel Know About a Missing Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Yodel if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Yodel in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Let Yodel Know About a Missing Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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