Zara is a Spanish retailer that is more than 45 years old and has over 10,000 stores worldwide. They specialize in fast fashion goods such as swimwear, perfumes and accessories.
Whenever you order a package from Zara, you will be alerted of the shipping options available at the point of purchase. You will also be notified of the estimated delivery date and the cost of shipping.
As far as delivery options are concerned, if you collect the package at a local Zara store then the delivery fee is zero. Once you complete your order, it should be ready for pick up at your local Zara sore in two to three days. The requirement for picking up the order is presenting a form of ID whether picking up the order yourself or someone else is picking it up in your stead.
If you choose the delivery to be made to your home, deliveries are usually made the next day or on the same day depending on your location. You also get to choose the time when you want the delivery to be made so you can ensure that you are home at that time.
You may also choose to pick up your Zara delivery at a drop point. You will be shown the possible drop points during the purchasing process. Your order should arrive in two to three working day. The person picking up the package will also be required to provide proof of ID.
From the information above, you can see that lost deliveries are most likely to happen during drop point deliveries and home deliveries. You should also note that Zara only makes deliveries on working days (Monday to Friday).
You should also check if your order is a split order. If so, the order may be dispatched from different distribution centers meaning that they will arrive at different times. Therefore, be patient and don't assume that a package is lost in such a scenario.
If your delivery is indeed lost, you should ask for the tracking number from Zara and they will send it to you. The tracking number will then enable you to follow up the matter with the chosen carrier.
For international deliveries, lost packages happen more often since the package is most likely delivered by multiple carriers or postal services. When Zara sends a package, then it is up to the local carrier or postal service to deliver the package. Extensive custom checks can sometimes delay the package by up to 2 weeks.
Your package may show that it was delivered in your Zara account but you still have not received it. In such a case, someone else might have signed for the package or it was delivered to a package receiving room in your building or workplace.
If this is the case, request for a proof of delivery certificate from the carrier or postal service. You may have to pay a minuscule amount for this service.
Zara does not refund or replace packages that are labeled as delivered. The company will not accept responsibility for goods lost in transit. For that reason, you are advised to have packages delivered to your home address and not elsewhere.
If you're the local postal service or package carrier states that they did not receive the package, you should contact Zara customer service and file a complaint. They will either resend the package or offer you a refund if the good is out of stock.
You can contact Zara customer service in a variety of ways including phone and email. You can obtain Zara customer service contact information from GetHuman.
After thousands of Zara customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Lost Zara Package? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Zara if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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