Zazzle is an American-based marketplace that lets customers and designers create their products through their website. Along with custom products, Zazzle has partnered with popular brands such as Disney and Hallmark to include in their designs. If you are unsatisfied with a product from Zazzle or there was a physical defect, you may be eligible to return the item. In this guide, you will learn how to return an item that you received from Zazzle.
Embroidered Products: You can return any embroidered products for a return or a replacement product within 30-days of the purchase. If you posted an embroidered product on your Zazzle store for sale, you are given 10-days to request a return from Zazzle after uploading the stitch file to your images library.
Stamps: Only complete sheets of stamps are allowed to be returned to Zazzle. Zazzle will not accept incomplete stamp sheets.
If you have received a product that is damaged or defective, the return process can speed up by providing a digital photo and a description of the damage via email to Zazzle's customer support team. Action can be quickly taken once evidence of the damage has been provided to Zazzle. If you cannot verify the damage over email or phone, Zazzle may request you to send the product back to access the damage or defect.
If you have requested a refund, you should expect to see the returned funds back in your account within 7-21 days. If you have asked for an account credit, the funds will be placed into your Zazzle account within 24-48 hours.
When requesting an item in a different size or design, you will receive an update email when the reprinting process has taken place. You may only request an exchange for an item of similar color (ex: dark clothing exchanged for dark clothing.)
Zazzle will give you a prepaid printable shipping label in cases that an item has been received as damaged. In all other return cases, the customer is responsible for paying the shipping costs of the return.
After thousands of Zazzle customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Item to Zazzle? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Zazzle if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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