How Do I Return an Item to Zazzle?

Zazzle is an American-based marketplace that provides customers and designers the ability to make custom-designed products. If you are unsatisfied with a product you have received, or you received a damaged/defective item, you may return the item. To start the return process, contact Zazzle customer support and give your reasoning for a return and proof of damage if you are returning a damaged item. Zazzle will cover the shipping costs of returning a damaged item, but not other reasonings for returns.

Zazzle is an American-based marketplace that lets customers and designers create their products through their website. Along with custom products, Zazzle has partnered with popular brands such as Disney and Hallmark to include in their designs. If you are unsatisfied with a product from Zazzle or there was a physical defect, you may be eligible to return the item. In this guide, you will learn how to return an item that you received from Zazzle.

Zazzle's Return Policies

Special Return Restrictions

Embroidered Products: You can return any embroidered products for a return or a replacement product within 30-days of the purchase. If you posted an embroidered product on your Zazzle store for sale, you are given 10-days to request a return from Zazzle after uploading the stitch file to your images library.

Stamps: Only complete sheets of stamps are allowed to be returned to Zazzle. Zazzle will not accept incomplete stamp sheets.

Damaged/Defective Items

If you have received a product that is damaged or defective, the return process can speed up by providing a digital photo and a description of the damage via email to Zazzle's customer support team. Action can be quickly taken once evidence of the damage has been provided to Zazzle. If you cannot verify the damage over email or phone, Zazzle may request you to send the product back to access the damage or defect.

How to Return an Item to Zazzle

1. Contact customer support to request a return.
2. Specify the reasoning behind returning the item in the email to Zazzle and what outcome you would like for this return (Refund, account credit, or replacement item)
3. Upload a digital image to show the damage or defect item you had received.

If you have requested a refund, you should expect to see the returned funds back in your account within 7-21 days. If you have asked for an account credit, the funds will be placed into your Zazzle account within 24-48 hours.

When requesting an item in a different size or design, you will receive an update email when the reprinting process has taken place. You may only request an exchange for an item of similar color (ex: dark clothing exchanged for dark clothing.)

Who Covers the Return Shipping Costs?

Zazzle will give you a prepaid printable shipping label in cases that an item has been received as damaged. In all other return cases, the customer is responsible for paying the shipping costs of the return.