Zillow provides customers with information about homes and is a market place for the real estate business. You can submit a review of the real estate agent who has served you on Zillow, which will help other customers looking for a real estate agent in their area. Agents who get good reviews are more likely to get more clients.
You can review an agent on Zillow by writing your remarks on a free-form review box, or you can tick on an already laid down criteria with ratings on a scale of 1 to 5. The score depends on the agent's local knowledge, process expertise and responsiveness, and negotiation skills.
A score of 5 means that you are very likely to recommend a particular agent, while that of 1 means that you are very unlikely to support them. In case you have submitted the wrong review or would like to correct your review, you can cancel your agent review on Zillow by following the guidelines given below.
How to Cancel Your Review of an Agent on Zillow
You can only cancel your review of Zillow's agent using a desktop because this option is unavailable on the mobile app or the browser on your phone. If you are having trouble with cancelling your agent review on Zillow, you can contact Zillow customer support to get help. To delete your review, follow these guidelines;
1. Open the Zillow website.
2. Click "my Zillow" on the right upper corner.
3. Open your profile
4. Click on the "Reviews Written"
5. Select the "delete your review" under the review text
6. Zillow deletes the review from the agent's profile and your account
You can edit your review, in which case you will need to click the "edit your review" option and resubmit it for moderation and publishing. You can then follow up on the status of your review on your Zillow profile.
What Are the Guidelines of Writing Reviews on Zillow?
Zillow has guidelines that you are required to follow when writing reviews for the agents. Any potential client or an existing client for a real estate agent can write a review on Zillow. Former clients of an agent also have the right to write reviews for those agents. Zillow prohibits the use of inappropriate language when writing reviews. You are not allowed to write reviews that are out of the context of the services provided by an agent on Zillow's website.
Offensive comments or spam messages are also not allowed when writing reviews. To ensure that these you follow these guidelines, a team from Zillow moderates all the reviews before they publish them on the Zillow website. Zillow also restricts reports coming from an agent's family member or colleague (even if they were clients) because they might be biased.
Zillow will also withhold the submission of reviews of an agent if one user has submitted an unusually high number of reviews of an agent or if the agent has received suspicious numbers of reviews. Reviews from people who are using invalid email addresses are not valid.
Any person who enables the writing of invalid reviews or violates any Zillow guidelines can have their accounts disabled or have their advertising programs terminated. Agents who have a Zillow account can get notified when they get a review and publicly respond to the review.
Agents with Zillow profiles also have a right to refuse being reviewed on Zillow by deleting their profiles, but this will limit clients from recommending you or referring other clients to you.
After thousands of Zillow customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Review of an Agent on Zillow? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Zillow if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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