How Do I Recover My Zillow Account?

If you want to sell your property through Zillow, it is clear how losing access to your account can cause you grief. These helpful tips will assist you with recoving your account.

Zillow is an online real estate database firm that provides its users with information about property markets from all over the globe. The home owners who want to sell their houses list their houses on the site themselves.

Not only can you compare real estate prices on the site, you can make plans to meet local real estate professionals for proper evaluations of the property. Most of the home values on the site are estimates and should be taken at face value.

If you want to sell your property through Zillow, it is clear how losing access to your account can cause you grief. If you can't access your account you also make it harder for potential buyers to get an accurate estimate of your property as you cannot input more information on Zillow.

Account recovery issues typically encompass three scenarios. The first scenario involves forgetting or losing access to the email address associated to your Zillow account. The other scenario includes forgetting your password. The final scenario involves possible hacking of your account necessitating a change of email address and password.

Forgot my password

You can easily reset your Zillow password if you have forgotten it by following these steps:

  1. Launch your web browser and open the Zillow website.
  2. Click 'Sign In' in the top right corner of the Zillow homepage.
  3. On the Sign In page, click 'Don't know your password?' which is located right below the empty email and password fields.
  4. You will be prompted to submit your email address. Input the email address affiliated to your Zillow account and click 'Send.'
  5. Open the email address you provided after a few minutes and check your inbox. You should see the 'Password Reset' email from Zillow.
  6. Follow the instructions included in the email and proceed to reset your password.
  7. Try logging in to your Zillow profile to confirm the password reset.

Changing email and password

If you suspect that your Zillow account has been compromised by fraudulent sources, you should contact Zillow customer care immediately and report it. Moreover, you should change your email address and password to lock out the intruder from your account.

You can change your log in details on Zillow through the following process:

  1. Launch your web browser and open the Zillow website.
  2. Input your sign in details and log in to your account.
  3. Once you're logged in, click the Zillow icon in the top left corner of the homepage and select 'My Zillow'.
  4. A dropdown menu will appear. Click the 'Settings' option in the menu
  5. Subsequently click 'Edit Email' in the 'My Account Settings' and proceed to change your email and password.
  6. Log out then log in with the new details to confirm the change and you will have recovered your account.

Forgot email

If you have forgotten the email address associated with your Zillow profile the only thing you can do is contact Zillow and the can tell you the email or update it to one of your choosing.

You can contact Zillow customer service through the following methods:


You can call Zillow's customer service whenever you have account access issues. The customer service agent will help you recover your account.

The line is open from Monday to Friday as from 9am to 5pm EST. the average hold time on the line is 10 minutes.

You can obtain the phone number from GetHuman.


You can also send Zillow an email and ask them to change your account sign in details. You should expect a reply in no less than 38 hours.

You should visit GetHuman to retrieve the email address.

Help Desk

Another avenue you can use to recover your account is Zillow's help desk. Account issues presented in this manner are solved in about 10 hours.

Visit GetHuman to find the help desk's address.

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How Do I Recover My Zillow Account?

Why Did GetHuman Write "How Do I Recover My Zillow Account?"?

After thousands of Zillow customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Zillow Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Zillow if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Zillow Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Zillow in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Zillow Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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Asked 2 years ago
Updated 2 years ago
Viewed 1,673,738 times
Zillow account
Account access
Recover account
Lost password
Account issues
Account Access
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