If you would like to deactivate your account, you must cancel your subscription.Here's some helpful tips to guide you through the process.
If you want to take a break from online dating, you can deactivate or remove your Zoosk account. Zoosk allows you to hide your profile or pause your account. If you pause your account, your profile will be hidden temporarily. You will still maintain your connections, profile, and message history. You can continue to use them when you get back to your account. If you would like to deactivate your account, you must cancel your subscription. Follow the following steps to deactivate your account through your computer.
- Go to your web browser and log in to your Zoosk account
- Go to the top right of your screen and click on your display name
- Select 'Account Settings' from the drop down
- Select ''Edit'
- Click on 'Deactivate'
- On the confirmation page, confirm your choice by selecting 'Deactivate Zoosk Account.'
Using a Smartphone to Deactivate Your Zoosk Through the Android App
- Open the app on your Android phone
- Click on the three lines at the top right
- Click on the gear close to your name
- Click 'Account.'
- Click on the pencil next to your Account Status
- Click 'Deactivate.'
- Follow the instructions that follow
If you simply want to take a break from online dating, you do not need to delete your account. You can simply pause it. If you pause your Zoosk account, you will maintain your connections, messages, and profile. When you get back to online dating, you can continue from where you stopped.
Once you pause your account, your profile will be hidden from the site. Other members won't see it until you unpause. You won't receive any notifications or emails from Zoosk or any Zoosk users. If you are a subscriber, you will maintain your subscription. You will, therefore, receive emails that relate to your subscription. You may get emails to renew your subscription or reactivate your account.
The process of pausing your account depends on your way of accessing your account.
Pausing Your Account From a Computer
- Go to your web browser and open Zoosk website
- Log in to your account
- Click on the display name at the top right of your screen
- Click on the option 'Account Settings
- Select 'Edit'
- Click on the option 'Pause Account
- Follow the instructions that follow
Pausing From the App
- Open the app
- Click on the menu icon at the top left of the screen
- Click on the gear icon
- On the settings option, click 'Account.'
- Click on the pencil icon next to 'Account Status.'
- Click 'Pause Account
- Follow the instructions to pause your account
Permanently Deleting Your Account
If you are sure that you do not want to get back to online dating, you can delete your Zoosk account permanently. Deleting the account permanently can be difficult so you may need to contact the support team for help. After deactivating your account on the app, you must delete or edit your profile information. Edit or delete your personal information including your name, profile image, and location. If Zoosk is connected to your Facebook account, you must revoke its permission to access your account.
Follow up with Zoosk until you are sure that your account has been fully deleted. You can email them or contact them by phone. Be polite and explain why you would like to delete your account. Explain that you have already deactivated your account but you would like to delete it completely. If you do not receive a response from the customer support page, contact Zoosk on phone. You will be connected with an agent to help you.
With this guide, you should be able to deactivate or remove your account from Zoosk.
After thousands of Zoosk customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Deactivate or Remove My Account from Zoosk? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Zoosk if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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