Zumiez is an American company that deals in clothing, shoes and other apparel for both women and men. The company has over 700 locations and is publicly traded.
Whenever you buy anything from Zumiez, you can return it and get a refund. However, you will be subject to the company's return policy.
Zumiez Return Policy
First and foremost, you should know that it may take some time for Zumiez to process a return. If you want your return to be processed as quickly as possible, you should visit one of their stores.
Whenever you return an item to Zumiez, whether for a refund or an exchange, you should ensure that you should ensure that you bring along the original receipt. Moreover, the item you return should be in its original, unused, packaged and resalable condition. The only exception is if the manufacturer is responsible for the defects.
If you return an item to Zumiez within 30 days of purchase, you will get a company gift card worth the full amount of the purchase price stated on the receipt. All sales are considered final for any snowboarding related items not returned within 30 days.
If you return an item to Zumiez after 90 days, you will get a gift card for the current price of the item or its lowest promotional price.
The company reserves the right to deny refunds or exchanges for goods returned without their original receipt. However, in some exceptional cases, they will offer a gift certificate for the current price of the item or its lowest promotional price
In all cases, all sales are final on clearance items from Zumiez and are not eligible for return or exchange. Clearance items include customer returns, discounted items, and items that are not in their original packaging or their original condition.
Forms of Zumiez Refunds
Zumiez can refund a purchase in several ways. You will receive a cash refund in a Zumiez store only if you bought the item using a debit or ATM card.
Credit cards will only be refunded to the original credit card. If you no longer have the credit card, a gift certificate will be offered instead.
If you return an item you bought via PayPal to a Zumiez store, you can only be refunded by a gift card. You will have to mail in your order to receive the refund to your PayPal account.
Only gift card purchases that are over $10 can be refunded by another gift card.
If you mail an item you purchased using a gift card to a returns center, you can only be refunded using another gift card. If you want the refund to be paid to the original form of payment, you will have to return it to a Zumiez Store.
Getting a Refund
You can always return an item to the Zumiez store for a refund. It is the easiest and simplest way to do so.
You can also do it by mailing the item to a returns center. The process of obtaining a refund from Zumiez in this way is as follows:
1. Launch your web browser and open the Zumiez website.
2. Go to the Help Center. Here, you will find the Returns and Exchange form.
3. Fill out the Returns and Exchange Form. You should ensure you include the filled form with your return.
4. Pack the item(s) in an unmarked box or the box in which the package arrived.
5. Buy stamps and mail the items to the returns center. You will find the address on the website.
6. Check your email inbox for confirmation that Zumiez has received your return and a refund is on the way.
If there are any issues, you should contact Zumiez customer service.
After thousands of Zumiez.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Zumiez? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Zumiez.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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