Zynga: How do I recover a hacked Empires & Allies account?

A simple 11 step guide for solving this common Zynga problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Name on the account, What device are you using
This is a bummer but not an uncommon problem that we see all the time. We can tell you from dealing with this that the best way to report your hacked account issue is to submit the issue to them online. You can use this link to do so.
From the drop down menu, select your game. In this case it's Empires & Allies.
Next select the platform that you use to play your game.
When you see the box titled "What type of issue are you having?" click "Report/Abuse."
Below that, select the "Password Reset"
Keep going and select the device that you are using and the device model (i.e.: iPhone 6)
In the personal information section, enter your name, email address and gamer ID . This is important because it not only tells them who you are, it also creates a way for them to contact you with any questions or issues related to your hacked account.
Enter the time of the error, then select the language that you would like to receive help in.
Next you can upload any screenshots that show that you cannot access your account. If you don't have any attachments, that's fine too.
Finally, in the last box, tell them that your account has been hacked and that you can no longer access your account. Let them know when you first noticed the problem, Make sure to give them as much information as possible and take your time here.
Finally, click "Submit". You can expect to hear back from them in 24-72 hours.
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Author: Adam • April 6th, 2017

About this Step by Step Guide

After thousands of Zynga customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Zynga: How do I recover a hacked Empires & Allies account?; I bought farm bucks on farmville * and don't use them for anything and the next time I look the amount has decreased for no reason; I cannot access the support page to have all my friends removed; made a purchase for **** ranch cash for country life and it is not available yet; Hit it Rich will not update. Error *** comes up; My friends list from Facebook isnt showing on my farmville * country escape, i know for a fact that at least * friends play this game... So we put together this guide to try to help. It has 11 step(s) to it. It takes an average of 117 minutes to get through these steps according to other users, including time spent working through each step and contacting Zynga. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Zynga Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Zynga that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I recover a hacked Empires & Allies account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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