Zynga: How do I recover a hacked Farmville 2 account?

A simple 11 step guide for solving this common Zynga problem quickly and effectively by GetHuman

Before you get started, be sure you have: Your Gamer Tag, Name on the account, Email address on the account
Thi is so frustrating when this happens. You spend a lot of time building up your farm, and next thing you know, your account is missing because some hacker took it over. No worries, here's how you can get your hacked account back. First off, go to this page to get started.
From the drop down, select Farmille 2
Next, select the platform that you are using to play your game.
Where it says "What type of issue are you having?" click "Report/Abuse."
Click "Password Reset" for the menu asking you what issue type that you are having.
Enter your device and model.
In the personal information section, enter your name, your email address and your gamer ID
Enter the time that you noticed the hacked account, and then select the language you prefer for them to contact you in.
If you want to upload a screenshot of the issue, you can do so with the upload button.
Finally in the bottom box, enter the details of your issue (hacked account) and clearly let them know your account details and any other information that may help them identify the hacked account, and reassign it back to you.
Once you are done, give your submission a quick once over to make sure everything is correct, and then click "Submit" and you will hear back from them within 24 hours.
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Author: Adam • February 22nd, 2017

About this Step by Step Guide

After thousands of Zynga customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Zynga: How do I recover a hacked Farmville 2 account?; FarmVille * country escape update event issue; did not get the right amount of mp on game card,,was *** short; need help signing into empires and allies; I bought farm bucks on farmville * and don't use them for anything and the next time I look the amount has decreased for no reason; I cannot access the support page to have all my friends removed... So we put together this guide to try to help. It has 11 step(s) to it. It takes an average of 114 minutes to get through these steps according to other users, including time spent working through each step and contacting Zynga. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Zynga Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Zynga that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I recover a hacked Farmville 2 account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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