How Do I Reset My Chase Username or Password?

When you need to reset your password and username with Chase Bank, a few steps are needed to keep your account safe and secure so having your account information close by could make this task easier. Chase's customer service also is available 24/7 and changing your passwords routinely is always an option.

Forgetting your username and password is rarely an exciting situation, and needing to reset one or both can be inconvenient. If you forget one or both for your Chase account, there are a few steps to take and this guide will walk you through them.


  1. Visit using your PC or laptop.
  2. Click on the blue Sign-in button near the top right-hand corner.
  3. Click on "Forgot username/password?" that's underneath the sign-in button.

Via the Chase app

  1. Open the app and tap on forgot username or password, which is also beneath the sign-in button.
  2. Now, you should be able to choose how best Chase can identify you by following the prompts.

It's at this point that Chase will need to identify both you and your account, which can be done by using one of the following:

  1. Your social security number
  2. Your Tax ID
  3. Authorized business user
  4. Your application is pending
  5. Don't have a social security number

Depending on your choice, you may be asked to provide either your Chase account number or card number, or an email address and an ID number. Simply follow the prompts and you'll be that much closer to resetting your password or username. However, if you want to just change your password or username for security's sake just log into your account and go to Profile and Settings on Chase does offer the following tips when it comes to creating a secure password, and their customer service is always available.

  1. Use a combination of letters, numbers and special characters.
  2. Never use anything that could be obvious or easy to find out, like your pet's or child's name, address, phone number or birth date.
  3. Remember to change your password regularly and avoid using the same password for multiple sites or financial institutions.

Why Did GetHuman Write "How Do I Reset My Chase Username or Password?"?

After thousands of Chase customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reset My Chase Username or Password? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Chase if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Chase Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Chase in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reset My Chase Username or Password? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
Viewed 1,736,674 times
Chase password or username reset
Chase reset username
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