How do I cancel my eBay order?
If you've placed an order on eBay only to realize that you've accidentally ordered the wrong item or have changed your mind about a product soon after ordering, you may be able to cancel your order. When canceling an order, you should do so as quickly as possible and cancel before the order has been shipped. This will give you the best chance to receive a full refund and mean that you don't have a disgruntled seller leaving you negative feedback.
Cancel an eBay order
If you're looking to cancel an eBay order, whether you've been bidding on an item and won at auction, or if you've completed a ‘Buy It Now' transaction, the first thing to do would be to contact the seller. Follow these simple steps to cancel your eBay item. It's essential to let the seller know that you want to cancel as soon as possible. If your item has already been posted, you won't be able to cancel your order.
1. Fist sign into your eBay account; you can then send the seller a message asking them to cancel your order.
You should also be aware that if you've ordered more than one item, your entire order will be canceled as you're unable to cancel individual items on eBay.
2. To cancel the order go to ‘Purchase History' and find the order you wish to cancel.
3. On the drop-down menu, click ‘More actions' then select ‘cancel this order.'
4. Select ‘submit.' eBay will then send a cancellation request to the seller. They will need to agree to and accept your request. Once the seller has agreed, you'll both receive confirmation of the cancellation via email. The seller has three days to decide whether to accept or decline your request. If they agree to the cancelation, they will have to provide you with a refund within ten days.
If the seller has already posted your item, they will decline your cancellation request, and you may like to go through the return process if you're looking for a refund.
If you've bought an item on eBay or placed the winning bid on an auction, this means that you've entered into an agreement with the seller to complete the purchase. This means that you must pay for the item, even if you've changed your mind and have decided to cancel your order. Failure to pay for an item you've bought may result in the seller opening an ‘unpaid item' case against you.
You should also be aware that if you have unpaid items recorded on your eBay account or excessive cancellations, eBay may limit your ability to place bids or buy on the site.
Contact eBay customer service team
If you've tried to cancel your eBay order but have been unsuccessful, contact eBay's customer service team, who can help to resolve the problem. Calls are answered from 5 am to 10 pm Monday to Friday, and 6 am to 6 pm PTS at the weekends.
After thousands of eBay customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Ebay Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting eBay if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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