How Do I Cancel My Ebay Order?

You can cancel your order on eBay by logging in and selecting cancel order under your purchase history. Try to cancel your order as soon as possible as you won't be able to request a cancellation after the item has been posted. The seller will have three days to accept your cancellation request and then a further ten days to refund the money. Your money will be refunded via the same method as you used to pay.

How do I cancel my eBay order?

If you've placed an order on eBay only to realize that you've accidentally ordered the wrong item or have changed your mind about a product soon after ordering, you may be able to cancel your order. When canceling an order, you should do so as quickly as possible and cancel before the order has been shipped. This will give you the best chance to receive a full refund and mean that you don't have a disgruntled seller leaving you negative feedback.

Cancel an eBay order

If you're looking to cancel an eBay order, whether you've been bidding on an item and won at auction, or if you've completed a ‘Buy It Now' transaction, the first thing to do would be to contact the seller. Follow these simple steps to cancel your eBay item. It's essential to let the seller know that you want to cancel as soon as possible. If your item has already been posted, you won't be able to cancel your order.

1. Fist sign into your eBay account; you can then send the seller a message asking them to cancel your order.

You should also be aware that if you've ordered more than one item, your entire order will be canceled as you're unable to cancel individual items on eBay.

2. To cancel the order go to ‘Purchase History' and find the order you wish to cancel.

3. On the drop-down menu, click ‘More actions' then select ‘cancel this order.'

4. Select ‘submit.' eBay will then send a cancellation request to the seller. They will need to agree to and accept your request. Once the seller has agreed, you'll both receive confirmation of the cancellation via email. The seller has three days to decide whether to accept or decline your request. If they agree to the cancelation, they will have to provide you with a refund within ten days.

If the seller has already posted your item, they will decline your cancellation request, and you may like to go through the return process if you're looking for a refund.

Pay for your item eBay item

If you've bought an item on eBay or placed the winning bid on an auction, this means that you've entered into an agreement with the seller to complete the purchase. This means that you must pay for the item, even if you've changed your mind and have decided to cancel your order. Failure to pay for an item you've bought may result in the seller opening an ‘unpaid item' case against you.

You should also be aware that if you have unpaid items recorded on your eBay account or excessive cancellations, eBay may limit your ability to place bids or buy on the site.

Contact eBay customer service team

If you've tried to cancel your eBay order but have been unsuccessful, contact eBay's customer service team, who can help to resolve the problem. Calls are answered from 5 am to 10 pm Monday to Friday, and 6 am to 6 pm PTS at the weekends.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert
How Do I Cancel My Ebay Order?

Why Did GetHuman Write "How Do I Cancel My Ebay Order?"?

After thousands of eBay customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Ebay Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting eBay if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for eBay Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eBay in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Ebay Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked 2 years ago
Updated 2 months ago
Viewed 2,039,043 times
Cancel an eBay order
eBay cancelation
Cancel order on eBay
I want to cancel my eBay

What customers are saying about this and similar problems

Trying to return a purchase.
I really need for a customer service representative too call me ***-***-****
I need my email language to be changed as I Donny understand Polish
My issue involves two clients. The wrong packages got sent to the wrong people unfortun...
I'm not getting order confirmation or any other email. I've tried changing my email in...

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!