eBay is one if the biggest online retailers on the planet. Sellers from all over the world use the site to sell their products. Customers also flock the site to find the most attractive deals.
Therefore, with so many sellers and so many buyers, someone is going to try and take advantage of someone else. More often than not, it is sellers taking advantages of buyers.
You should only report a buyer if you are sure that their violating eBay's policies. Some violations of eBay policies include selling items not listed on eBay, sending threatening messages, use of abusive language, publicly presenting another member's personal information, a seller providing false information or finding someone selling counterfeit versions of your product among others. The full list can be found on the eBay website.
What you need to know before you report the seller
Before you report a seller on eBay it is important that you have proof. There is little worse than a negative accusation that turns out not to be true.
You will need to provide proof of identification and a copy of a photo ID or authorization if you represent another party. You will also need to provide evidence of the infringement.
One of the tools you can use when reporting a seller on eBay is eBay's VeRO (Verified Rights Owner) program. The program's goal is to give intellectual property rights owners a platform to report any infringements on their rights.
It is also important to know that eBay expects customers and sellers to work out their dispute before it escalates any further. Only when both parties can't come to an agreement should a claim be made to eBay.
Reporting to eBay
You can report a seller to eBay through several channels. The channel you use will depend on the matter's urgency and the channel's convenience.
You can report a seller to eBay directly on the website by the following process:
The other option is to contact customer care and report the problem directly. You can contact eBay directly through the following methods:
Lucky for aggrieved eBay buyers and sellers, eBay customer service has a number they can call to report other fraudulent buyers and sellers. The phone number is the best and fastest way to contact customer care directly.
The line is open from Monday to Friday beginning from 5am to 10pm PST and on Saturday and Sunday beginning from 6am to 6pm PST. You may have to wait for about 20 minutes to get connected to a customer care agent.
Have all the information about the order and the seller ready. You can find the eBay customer service number at GetHuman.
eBay customer service has an online help desk where you can report sellers to eBay. The issue is usually resolved in 24 hours. You can find the link to the help desk at GetHuman.
After thousands of eBay customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report a Seller on Ebay? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting eBay if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like eBay in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Seller on Ebay? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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