How do I escalate my request to eBay?

A simple 3 step guide for solving this common eBay problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
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How did you pay the seller? If you did it through PayPal then you can report to them and have them refund you directly. If you used another payment or just want to do it through eBay you can escalate a case: Step 1: Once you've opened a case your seller should respond to you within 8 days.
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Step 2: If the seller hasn't resolved the problem within 8 days, just go to the Resolution Centre and click on "Escalate the case to Customer Support".
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Step 3: eBay will take over and do what they can to get the issue resolved
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Author:GetHuman-polarbi3 years ago

About this Step by Step Guide

After thousands of eBay customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I escalate my request to eBay?; Product details, those not found in the description; I ordered something but eBay cancelled it. Can I get a refund?; *****@***.com******@***.com*Please get ebay to unrestrict my selli...; Issues with billing and cannot call because I am profoundly deaf and can't use the phone; Haven't gotton the miracle perfume I ordered... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 30 minutes to get through these steps according to other users, including time spent working through each step and contacting eBay. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for eBay Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eBay that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I escalate my request to eBay? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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