How do I exchange something I bought on eBay?

A simple 3 step guide for solving this common eBay problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
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Here is a guide on how to return an eBay item. If you'd like to speak to someone from their customer service team, here is the best contact information we have for them on file: https://gethuman.com/phone-number/eBay Step 1: Find the item in My eBay.
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Step 2: Under Purchase History, select Return this item from the "More Actions" drop-down menu.
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Step 3: Select the reason for the return. Depending on the seller's return policy, eBay may put you in touch with the seller directly. Hope this helps :)
We've helped 4,386 people with their eBay return in the last 90 days. Let us help you!
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Author:GetHuman-jjodko3 years ago

About this Step by Step Guide

After thousands of eBay customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I exchange something I bought on eBay?; First time seller, receive a hi fee bill, Don't understand...; Is it possible to pay for goods via ebay being sold over Autoscaut**.com, whether ebay guarantees...; Wanted to pay for items but the system did not allow (I have two addresses) so I paid directly t...; I purchased an item ** Sept. ****. The item had * yr warranty. eBay messages were exchanged with...; It's been a month ago and I still haven't received any package on my * phone cases. .... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 40 minutes to get through these steps according to other users, including time spent working through each step and contacting eBay. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for eBay Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eBay that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I exchange something I bought on eBay? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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