eBay: How do I report a fraudulent sale?

A simple 5 step guide for solving this common eBay problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email address on the account, Password
Reporting fraud to eBay can best be done online. If you know the username and password on your account, we can show you how to do this. You can login to your account here.
Once you are logged in, make sure the menu items for "Buying" are being shown. You can do so by clicking on the word "Buying".
Next you can either click the item that you are referring to and wishing to report, or you can search for it in the box marked "Find"
Once you click on the item, click "Report this item" and they will prompt you with some further questions regarding your report. Make sure to be as detailed as possible and let them know that you paid for the item, and have tried to contact the seller, but they are not responding, and that you need eBay to intervene.
Once you are done, click Submit and the issue will then be turned over the eBay to investigate. Good luck and let us knwo if we can help!
We've helped 4,083 people with their eBay fraud case in the last 90 days. Let us help you!
Resolve fraud case
Categorized:my ebayebay appebay online shoppingebay customer serviceebay phone numberebay auction sitecall ebayebay accountebay buyingebay sellingebay sellerebay customer supportebay scams
Author:GetHuman-dwor1024 years ago

About this Step by Step Guide

After thousands of eBay customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: eBay: How do I report a fraudulent sale?; Keep getting slanderous and profound language messages from a seller; I have been running an Ebay store for the past * months, and now Ebay says that I've reached my selling limit for the month.; Order was incomplete and seller won't honor order; i can't list an item and i havent reached my limit. When trying to confirm my selling account, a message says technical diffulties; problem with account fees multiable items overcharged... So we put together this guide to try to help. It has 5 step(s) to it. It takes an average of 37 minutes to get through these steps according to other users, including time spent working through each step and contacting eBay. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for eBay Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eBay that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I report a fraudulent sale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


eBay Phone Number
See current wait time and use the GetHuman Phone to reach eBay without waiting on the phone.
Contact eBayeBay Customer ServiceMore eBay How To GuidesSimilar Problems Reported by Others
GetHuman shows free information and tools to help customers contact eBay and solve eBay customer service problems faster.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!