What do I do if I have not received my order from eBay?
Most purchases you make on eBay will be covered by the companies money back guarantee. The guarantee means that if you don't receive your item, you'll be entitled to receive a replacement or get your money back. Let's look at what you should do if you haven't received your order from eBay.
What to do if your eBay order hasn't arrived
1. The first thing to do if your eBay item hasn't arrived and you've been waiting a while is to check your order's delivery information. You can do this by logging into your account and having a look at the purchase history. Select your recent item and look at the estimated delivery date. If the date hasn't passed yet, its' most likely that your order is still in transit.
2. You may also like to check that you've provided the correct delivery address. If the delivery address associated with your account is wrong, the best thing to do is contact the seller. They may be able to change the address or cancel the order.
If the seller has already sent your item, you won't be able to change your address. If possible, you should try to collect your item from the original address.
3. If the estimated delivery date has passed and your address is correct, you can message the seller to let them know that your order hasn't arrived. You can do this by going to your purchase history and then choosing ‘more actions.' Then click on ‘I didn't receive it.' You'll then be given the option to choose. ‘I want a refund' or ‘I want the item.' After making your choice, you'll be able to add a message for the seller.
4. Once you've told the seller that there is a problem with your order, they have three business days to respond. The seller should either offer a refund or a replacement. Please note that not all sellers offer replacement products.
Contact eBays Customer Service Team
Most of the time, once you contact the seller, the issue will be resolved, and you'll either be given a refund or a new item. However, you may like to contact eBay's customer service team if the seller hasn't resolved the problem. You can contact eBay by phone, email, or through live chat on the website. You can also flag an issue with your order by going to your order history.
After thousands of eBay customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Have Not Received My Order from Ebay? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting eBay if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like eBay in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Have Not Received My Order from Ebay? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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