What Do I Do If There's a Fraudulent Charge on My Ebay Account?

eBay, much like many online companies, has had a few security breaches over the years. If you notice a fraudulent charge on your eBay account, you will need to act immediately by follow these helpful tips.

eBay is an online platform where users can buy and sell products to each other. The American company was founded in 1995 by Pierre Omidyar during the dot-com buddle. eBay is the world's tenth-largest Internet company by revenue.

eBay, much like many online companies, has had a few security breaches over the years. If you notice a fraudulent charge on your eBay account, you will need to act immediately. Follow the steps as outlined below.

Some signs to watch out for that can indicate that your account has been compromised include:

  • Suddenly being locked out of your account

  • Selling items you've never listed

  • Unexplained transactions

  • Complaints from third parties

Change Your eBay Password and Verify Account Information

  1. You need to notify eBay as quickly as possible so they can recover your account and stop further transactions. Before contacting eBay, you will want to secure your account and get as much information as possible so the eBay customer service representative can better assist you.

  2. Go to www.ebay.com

  3. Select 'My eBay' in the top right corner of the screen.

  4. You can sign in to your account with your email address and password. Alternatively, you can sign in with your Facebook or Google accounts.

  5. If you are unable to sign in to your account, contact eBay Customer Support by phone immediately. If you can still sign in to your account, change your email and password immediately.

  6. Change your secret question.

  7. Verify your contact information and payment details. Make sure that the shipping address, payment information, and contact information on the account haven't been changed.

  8. Check your active bid on your account and make sure they are all yours. You will need to contact eBay to remove fraudulent bids or listings.

Contact eBay Customer Service Via Phone

After you have completed the above steps, you should call the eBay Customer Service team by phone. You may have to provide some personal information to verify your identification. Make sure to have the eBay customer service representative email you a confirmation of the call and next steps, so there is a record that you alerted eBay as quickly as possible.

After contacting eBay, contact your bank and notify them about the security breach. Follow your bank's advice on the next steps.

Contact eBay Customer Service Online

Note that this response is not necessarily recommended. Response via email can take several hours or days. While you have changed your eBay password, your account has been hacked into before, so it's considered vulnerable.

  1. You can choose to alert eBay to the fraudulent activity on your account by going to this link.

  2. Fill out the form. You will need to provide your email address, your User ID (optional ID), and details of the fraudulent charges.

  3. Select 'Send' and wait for eBay to respond to you.

  4. Contact your bank and notify them about the security breach. Follow your bank's advice on the next steps.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

Why Did GetHuman Write "What Do I Do If There's a Fraudulent Charge on My Ebay Account?"?

After thousands of eBay customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If There's a Fraudulent Charge on My Ebay Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting eBay if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for eBay Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eBay in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If There's a Fraudulent Charge on My Ebay Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

eBay

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Asked a year ago
Viewed 835,502 times
eBay
Fraudulent Charge
Ebay account
dispute charges
refunds
billing issues
Fraudulent Charge

What customers are saying about this and similar problems

Someone I believe scammed me when reaching out to report item not received nor can be t...
Hello.*I was charged ***.** USD on the card ending by **** on November **th, ****. *I w...
I ordered a chain saw ********** ebay took down the posting and said the seller was no...
help someone is trying to scam me fore something I didn't put in my cart. the name is a...
I think I got scammed by a buyer that directed me to ebay through Facebook.

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!