eBay: What do I do if I have not received my order?

A simple 3 step guide for solving this common eBay problem quickly and effectively by GetHuman

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1
Your best bet is to report the Seller to eBay and let them handle it. Reporting the seller is easy. Go to the listing for the item that you paid for but have not yet received.
2
Click "Report item" on the page listing
3
There should be a drop-down menu where you can choose the reason for your report, then click Continue. It sounds like you have a real issue with the seller. In general users always want to make sure the listing is really violating an eBay policy before reporting them.
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of eBay customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: eBay: What do I do if I have not received my order?; i need to find out about ebay shipping and security; Am contacting you for my order ,it's a Turkish oud delivered to dubay u.a.e; how do i get my account taken off of restriction; Issue with eBay, they have suspended my account for a stupid reason years ago.; I cant not view order details and the seller hasnt got back to me... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 35 minutes to get through these steps according to other users, including time spent working through each step and contacting eBay. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for eBay Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eBay that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our What do I do if I have not received my order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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