What Do I Do If My Messages Aren't Sending on Eharmony?

Paid subscribers at eHarmony can send personalized messages to other users on the site. Therefore, if you are having any issues while trying to communicate with others, first check the status of your messages in the messaging section of your account profile.

eHarmony is a great way to meet someone you are compatible with. The program has been around for many years and has helped thousands of singles meet their match. If your messages are not sending on eHarmony, there are a few things you can do, which we will discuss further below.

Sending Messages on eHarmony

At eHarmony there are limits to what you can do without a subscription. For example, free users are restricted from sending a personalized message to another user. Therefore, this could be why your messages are not being sent. However, if you are a paid subscriber who is having trouble sending messages on eHarmony, click here to contact a customer service agent who can help fix this issue.

Here are some things that might also help. To send a personalized message to another user on eHarmony, visit their profile and click on the "Message" button. Write your message and then click, "send". If you talked to this user in the past, there will be an alert displayed with the number of unread messages so you will know about anything you should respond to.

You can check the status of your sent messages by navigating to your profile and checking the messages section. There you can view all the messages that you sent along with the status of each. Each message will consist of two checkmarks that indicate the status of your messages: If either of these checkmarks is green, then you know your message has been received by the recipient. However, if they are both green, then your contact has not only received your message but also read it as well.

Timing Out

For your security, eHarmony has a time out feature that is set up to automatically log you out if you spend too much time on one page. This not only protects you but it also secures your data by requiring you to re-enter your login credentials before accessing your account. Without this feature implemented, anyone would be able to sit down after you leave the computer and access your account. Unfortunately, you could be timed out immediately after hitting the send button to send a message, but it might not go through. The system is set to time out after 20 minutes of inactivity and typing a message or adding information to your "about me" page isn't picked up as an activity. However, if you were in the middle of typing a message to someone when you were timed out, your message will be automatically saved for you and stored in your draft folder where you can retrieve it and pick up where you left off, but if you were adding information to the about me page, your work will be lost if you didn't save it.

Getting Technical Support

Besides calling to speak to a representative, you can also reach out to technical support to be able to send all the details of any issues you are having. To get help, send an email that includes the following:

  • The details of your issue.
  • The type of device you were using when the issue took place. I.e. a tablet, PC, smartphone, etc.
  • The browser you were using. I.e. Mozilla, Chrome, Edge, etc. including the version.
  • The ID of the person you were trying to communicate with.
  • Where you were accessing the site from. I.e. home, work, library, etc.
  • Any error messages you received.

Why Did GetHuman Write "What Do I Do If My Messages Aren't Sending on Eharmony?"?

After thousands of eHarmony customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Messages Aren't Sending on Eharmony? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting eHarmony if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for eHarmony Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like eHarmony in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Messages Aren't Sending on Eharmony? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 10 months ago
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