How Do I Recover Access to My Ibotta Account?

Given the advantages of using the iBotta app, losing access to the application can be devastating. You will lose out on bonuses and other special deals. follow these helpful tips to regain access to your account.

iBotta is a free mobile coupon and cash-back shopping app that is compatible with most iOS and Android devices. Ibotta users have the opportunity to earn cash back on certain products by performing simple in-app tasks, buying the product, then providing proof of purchase.

Given the advantages of using the iBotta app, losing access to the application can be devastating. You will lose out on bonuses and other special deals.

Losing access to your iBotta account usually involves several scenarios. You should first try resetting the app if you cannot access your account. You can delete it then reinstall it. The app may malfunction if there are uninstalled updates for the app.

A common reason why you may not have access to your iBotta account is if your account has been deactivated or locked. One of the main reasons why iBotta users get locked out of their account is because of trying to access their account through a different cell phone or using a different phone number than their own.

iBotta only allows its users one account per person and per phone number. If you try to access your account on a different phone number, iBotta will flag you as someone with multiple accounts and proceed to deactivate or lock your account.

If you find yourself locked out of your account or your account has been deactivated, the only want to recover access to your account is to contact customer care and ask them to restore access to your account.

You can contact iBotta's customer service through the following ways:

Help Center

The foremost manner to contact iBotta customer support can be found in the help center. If the answers in the help center as to why your account was locked are not satisfactory, you should contact customer support immediately

You will find the iBotta support link right in the app. Use the link to send an email to iBotta's customer support team directly through the application.

Describe why you think your account was locked or deactivated in the email. Provide account details and customer support will respond with a way to recover access to your account or a reason as to why your account will remain locked.

You can contact customer support through the help center by following these steps:

  1. Launch your web browser and open the iBotta website. You can also open the app if you prefer
  2. Click the 'Help' tab and you will be directed to the iBotta help page.
  3. On the top right hand corner of the iBotta help center, locate and click a tab labeled 'Submit a request'
  4. On the request page, you will be prompted to input certain details including your email address and the issue with which you need help which in this case is account access. Remember to add any documents that help your case.
  5. After you input the necessary details, click 'Submit' and your request will be sent.

Social Media

You can also report account access issues to iBotta through their social media platforms. iBotta has pages on Facebook, Twitter, Pinterest and Instagram. If you urgently want to a reply, Twitter and Facebook are your best bets.

Send them a public tweet on Twitter or post it on their Facebook page. A direct message on Facebook or on Twitter is bound to be more effective when reporting account access issues.

On the contrary, do not be too optimistic for solutions to problems presented via social media because of the large number of complaints.

Online Help Desk

You can also reach iBotta's customer support through their online help desk. The help desk is slow so don't use this avenue to report account access issues if they are urgent. The link to the help desk can be acquired from GetHuman.

How Do I Recover Access to My Ibotta Account?

Why Did GetHuman Write "How Do I Recover Access to My Ibotta Account?"?

After thousands of iBotta customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover Access to My Ibotta Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting iBotta if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for iBotta Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like iBotta in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover Access to My Ibotta Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
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