When you buy a supplement or vitamin from iHerb, there is always the chance that something can go wrong. You may receive the wrong product, the number of products you ordered might be off or there may be unwarranted charges to your account from iHerb. Regardless, the best step to take whenever you face such issues is to contact customer service. Most issues can be solved without talking to a iHerb representative. Many questions are answered on iHerb's FAQ page on their website. However, getting in contact with a customer service agent has plenty of advantages.
There are several ways to contact iHerb's customer service. The method you use will depend on the nature of your problem. If the issue is urgent, then you will require a quick method of communication. If the issue is complex and requires a long time to evaluate and fix, a slower communication channel should be chosen. The following are ways to get in contact with iHerb's Customer Service:
Calling iHerb's customer service department is the best way to solve timely issues with your orders. A phone call has the advantage of talking to a live person who can help you with your problem in real time. Solutions can be implemented as soon as they are found. A phone call is also more humane since it is easier to convey emotion than with other avenues. When talking to a customer care agent, they will feel the urgency in your voice. You can be more persuasive and the agent will be more likely to go an extra yard to help with your predicament.
Calling iHerb is swift with only an average hold time of 3 minutes. iHerb's customer service phone number is available on weekdays (Monday-Friday) as from 8am to 5pm P.S.T. it is recommended to call in the early afternoon as there is less call traffic. Also be respectful to the agent and he will be more willing to offer assistance than if you were to be offensive. To acquire iHerb's customer service phone number, visit GetHuman and call.
iHerb has an online live chat option for its customers. A live chat with a customer service agent is a great way for urgent issues. You also get to send and receive message instantly and apply the solutions in real time. If you are more comfortable chatting with a customer service agent through text rather than through the phone, this is the most suitable option. One advantage a live chat has over a phone call is that you can avoid the bias a customer agent would have after hearing your voice and language.
You only have to wait for about 3 minutes to chat to a live customer service agent. iHerb's live chat option is available from Monday to Friday beginning from 8 a.m. to 5 p.m. P.S.T. grammar and spelling are key to clearly delivering your message. Also avoid vulgar language when chatting live to an agent. Go to GetHuman to find the link to iHerb's live chat.
The final option you should consider if you want to contact iHerb's customer service is sending them an email. This option, however, should be for issues that are not urgent. It takes iHerb about 63 hours to respond to a query made in this manner. If you are going to send an email, be as descriptive and vivid as possible. As much as you are inclined to write a scathing email, it is better to be reserved. You can expect a reply from Monday to Friday beginning from 8 a.m. to 5 p.m. P.S.T. you can find iHerb's email address at GetHuman.
After thousands of iHerb.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I contact iHerb's customer service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting iHerb.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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