How do I dispute an iTunes charge and get a refund?

If you noticed a random charge on your iTunes account, or if you see a charge that you didn't make, here's how you can dispute the charge and get your money back.

iTunes has an incredible variety of music, movies, TV shows and apps. People purchase all the above from iTunes but sometimes there may appear unwarranted charges on your iTunes account. In order to dispute a charge and get a refund, your issue needs to be valid. You will not get a refund from iTunes for buying the wrong item, buying something by accident or buying an item then deciding you no longer want it. It is crucial to note that you can only receive a refund for an item you have purchased in the previous ninety days.

iTunes retains the right to accept or refuse any refund request. You can request a refund from iTunes through three ways:

Getting a refund through your iPhone or iPad

There are no links to directly report a problem on the iTunes or Apple store. Therefore, if you want to request a refund, you will have to do it through the web browser on your iPhone, iPod touch, or iPad. The steps you should take to get a refund through the above devices are as follows:

  1. From your home screen, open you preferred email app
  2. Locate your ‘Receipt from Apple.' You may have to search for it if it is not easily and immediately noticeable
  3. Click the receipt of the purchase that you want refunded. You may have to do a bit of clicking to find the receipt unless you can recall the exact date
  4. Click ‘Report a problem' alongside the purchase that you want to report
  5. You should be redirected to Apple's problems report page where you will be prompted to input your email address and Apple ID
  6. Tap ‘Choose Problem' and a drop down menu will appear. Select a problem from the menu
  7. If you follow the prompt, your options are to submit the problem, visit iTunes Store support or contact the app developer directly. Choose one and you should hear from iTunes/Apple soon whether your request was accepted or denied

Getting a refund using the web

You can bypass iTunes if you are not near your computer by requesting a refund via any web browser using the steps below:

  1. Launch your web browser
  2. Open Apple's problems report page
  3. You will be prompted to log in. Input your Apple ID user name which is usually your email address and password
  4. Select the necessary tab i.e. music, apps and movies e.t.c.
  5. Click ‘Report a problem' alongside the purchase for which you want a refund
  6. Tap ‘Choose Problem' and select your specific issue from the subsequent menu
  7. If you follow the prompt, your options are to submit the problem, visit iTunes Store support or contact the app developer directly. Choose one and you should hear from iTunes/Apple soon whether your request was accepted or denied

Getting a refund using iTunes on Mac or Windows

  1. Launch iTunes on your Mac or Windows PC
  2. Scroll to the menu bar and click ‘Account'
  3. Subsequently click ‘View Account'
  4. You will be prompted to fill in your Apple ID and password
  5. Under ‘Purchase History' click ‘See All'
  6. You should be apple to see the charge you want to dispute. If not, choose the date range under which you bought the app
  7. Click ‘More' next to the item for which you want a refund
  8. Click ‘Report a Problem' which will be below the app's name
  9. Tap ‘Chose a problem' and select your specific issue from the subsequent menu
  10. If you follow the prompt, your options are to submit the problem, visit iTunes Store support or contact the app developer directly. Choose one and you should hear from iTunes/Apple soon whether your request was accepted or denied

If you have a problem requesting a refund in any of the above ways, you can contact iTunes customer services. You can obtain the contact information from GetHuman.

Why Did GetHuman Write "How do I dispute an iTunes charge and get a refund?"?

After thousands of iTunes customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I dispute an iTunes charge and get a refund? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting iTunes if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for iTunes Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like iTunes in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I dispute an iTunes charge and get a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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