iTunes has an incredible variety of music, movies, TV shows and apps. People purchase all the above from iTunes but sometimes there may appear unwarranted charges on your iTunes account. In order to dispute a charge and get a refund, your issue needs to be valid. You will not get a refund from iTunes for buying the wrong item, buying something by accident or buying an item then deciding you no longer want it. It is crucial to note that you can only receive a refund for an item you have purchased in the previous ninety days.
iTunes retains the right to accept or refuse any refund request. You can request a refund from iTunes through three ways:
Getting a refund through your iPhone or iPad
There are no links to directly report a problem on the iTunes or Apple store. Therefore, if you want to request a refund, you will have to do it through the web browser on your iPhone, iPod touch, or iPad. The steps you should take to get a refund through the above devices are as follows:
Getting a refund using the web
You can bypass iTunes if you are not near your computer by requesting a refund via any web browser using the steps below:
Getting a refund using iTunes on Mac or Windows
If you have a problem requesting a refund in any of the above ways, you can contact iTunes customer services. You can obtain the contact information from GetHuman.
After thousands of iTunes customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I dispute an iTunes charge and get a refund? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting iTunes if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like iTunes in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I dispute an iTunes charge and get a refund? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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