How do I get a refund for a purchase on iTunes?

A simple 4 step guide for solving this common iTunes problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email, Password, Order
If you are trying to get a refund you can use the link below, If you have already contacted customer support you can use the number in the second link to call customer support about the refund status. In order to start the refund process you will need to first make sure iTunes is open.
Sign in with your username and password and go to "Account Info" then click "Purchases"
Click on the arrow next to the purchase batch that contains the purchase you'd like a refund for and click "Report"
Follow the steps and explain why there's an issue with this purchase, and why you are requesting a refund. Once you are done, submit the issue to them or if it's easier, you can always call iTunes here.
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Author:The GetHuman TeamJanuary 15th, 2016

About this Step by Step Guide

After thousands of iTunes customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I get a refund for a purchase on iTunes?; I connect my at&t flip phone and it doesnt show up in itunes. How do I make it work?; How do u go about canceling dating web site so the don't redo u for another * months; i forgot my i tunes password and my phone wont work till i figure out my password; Being charged for something I didn't buy.; bought a movie, sez we have but cant find it to play... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 10 minutes to get through these steps according to other users, including time spent working through each step and contacting iTunes. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for iTunes Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like iTunes that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I get a refund for a purchase on iTunes? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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