My iTunes gift card says it's been redeemed
A simple 3 step guide for solving this common iTunes problem quickly and effectively by GetHuman
Email address on the account, Password
If you have money on your gift card and iTunes won't let you redeem it, you should first try logging out of all of your Apple devices.
Once you are logged out of all of your accounts, you should then log in on the device which you wish to make the purchase. In the upper right corner it should see the new balance.
If the balance doesn't update and it is still showing the wrong amount, you will need to submit all pertinent information to them with this link https://www.apple.com/emea/support/itunes/contact.html
Adam3 years ago
About this Step by Step Guide
After thousands of iTunes customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: My iTunes gift card says it's been redeemed; I Had trouble downloading MISSION IMPOSSIBLE, the $*.** movie that expires today. When I clicked...; Don't remember only one of the security questions so can't make necessary changes; I have a windows ** OS. I can't download iTunes ** bit.; My email has changed . How do I change it in I tunes I cant login. It fails because my name is diff; I connect my at&t flip phone and it doesnt show up in itunes. How do I make it work?... So we put together this guide to try to help. It has 3 step(s) to it. It takes an average of 25 minutes to get through these steps according to other users, including time spent working through each step and contacting iTunes. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for iTunes Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like iTunes that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our My iTunes gift card says it's been redeemed guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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