How Do I Enable/disable International Roaming with Iinet?

Activating international roaming for your iiNet account should be pretty straightforward. First, you need to understand the roaming charges depending on the carrier and destination you choose. Also, understand the roaming plans available and call customer service once you're good to go. You can only activate roaming with voice consent given via phone call. Your phone should connect automatically to available networks, but you can also do it manually. Log-in to the toolbox and toggle the roaming switch under voice settings to turn off roaming.

All Australians should be able to use their phone while traveling abroad because, after all, everyone wants to keep in touch with loved ones while away from home. However, having the chance to utilize an already paid-for technology while on holiday shouldn't come at too high a price, as this would be unfair. When traveling abroad with iiNet, consider a few things before activating international roaming. Calling the iiNet customer service team before activating can help you understand if the country you visit supports roaming services and the applicable charges. If you want to proceed, here are some tips to guide you.

Enabling Roaming

1. Understand the Charges Applicable in Your Destination

Charges while roaming in some countries can be pretty high. Some destinations do not offer any international roaming at all, so before you travel, it is vital to learn whether your destination does or doesn't support international calling and the charges that apply.

2. Understand Your Plan for Roaming

When traveling abroad, iiNet customers choose to use iiNet's international roaming or other carriers' networks. If you choose to roam on a different carrier's network, this will be your own expense, and the Internet Service Provider will not support it. Depending on your needs, you can choose to activate international roaming permanently or for three months. To use this option permanently, you need to pass a credit check which may take up to one business day.

3. Call Customer Service

Once you've learned about the charges and your roaming plan, you can now call iiNet's customer service team to activate international roaming. The broadband provider has a range of options for customers who need help, such as emailing or phoning their support team. You can contact them at any time through these methods or their online chat function.

When you contact them, listen to the terms and conditions for using international roaming. Usually, some charges apply when you activate this service, which you will need to pay if you use it. Also, make sure the dates and times of your travel plans are clear to avoid any confusion or stress caused by unexpected charges or not being able to use your mobile phone while traveling. You can provide verbal consent via phone call if everything is in order.

After Activating your roaming services, you can manage it via the "MyiiNet" section of their website, where you will be able to view all your charges, statements and other related information.

Once you arrive at your destination, all you have to do is turn on your mobile phone, and it will automatically connect to the preferred network. You will see the carrier name on your phone's screen if this happens. If it does not connect automatically, you must choose a carrier manually. You can check the user manual on your phone for details on doing this.

The iiNet website provides a list of the preferred carriers on their website, so you can check it to choose the best possible option depending on your location.

Disabling Roaming

Log-in to your toolbox and select "my products." You can then choose the number you want to deactivate from the drop-down menu. Click "voice settings" and toggle the roaming switch to turn it off. You should note that you can only see the switch if you have previously enabled international roaming services.

Why Did GetHuman Write "How Do I Enable/disable International Roaming with Iinet?"?

After thousands of iiNet customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Enable/disable International Roaming with Iinet? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting iiNet if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for iiNet Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like iiNet in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Enable/disable International Roaming with Iinet? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 8 months ago
Updated 8 months ago
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Activate/Deactivate iiNet roaming services
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